Bilha Mwangi

With a solid educational background in Business Management and robust knowledge of the healthcare sector, I bring extensive experience as a Hospital Administrator and Client Relations Manager. My proven track record includes successfully implementing strategies to enhance operational efficiency, optimize client experiences, and drive revenue growth. As a detail-oriented professional, I excel in overseeing administrative functions, fostering positive client relationships, and ensuring seamless operations within healthcare settings.

In short, I ensure operations run like a well-oiled machine.

FRONT OFFICE - Westlands Medical Centre

(2018-06)

• To carry out the duties of the front office, including answering telephones, screening and directing calls.
• Providing information service between the Hospital client and service providers.
• Receiving complaints and handling them.
• Invoicing and Billing Invoices.
• Receiving money paid in the organization and reconciling the daily collection.
• Communication and coordination with other departments.
• Sorting and responding to incoming mails.
• Petty cash management.
• Preparing Annual Leave, off days and Duty roster for staff members.
• Update and maintenance patients' health records.
• Assist patients with paperwork.
• Develop and maintaining the filing system.
• Process insurance claims in compliance with law requirements.
• Answer patients' queries and ensure quality customer service.
• Ensure compliance with procedures.
• Keep up-to-date with changes in medical and insurance legislation.

FRONT OFFICE MANAGER & CASHIER - Maria Immaculate Hospital

(2015-06 - 2018-05)

• To carry out the duties of front office, including answering telephones.
• Providing information service between the Hospital client and service providers.
• Receiving complaints and handling them.
• Follow up on clients payment and updates on their claims.
• Communication and coordination with other departments.
• Sorting, scanning and forwarding incoming calls and mails.
• Faxing and sending out emails.

CASHIER - Priority Chemists

(2013-03 - 2014-12)

• Receiving Customers.
• Provide excellent customer service and provide support to retain and acquire profitable business of the company.
• Balancing cash drawer by counting cash at the beginning and the end of work shift.
• Charge payments from customers.

OFFICE ASSISTANT - Lotus Computer College

(2012-01 - 2012-03)

• Conduct Welcome Calls to all new clients.
• Gather all required documents for each new client.
• Inter-departmental management of clients files.
• Followup with Existing Clients by phone or email.
• Keep accurate records and notes for each call within Client's file.
• Answering inbound phone calls.
• Perform various office duties as needed.
• Filling of Records and updating them in the system.
• Receiving Customers.

Diploma - Business Management - ZETECH UNIVERSITY (2009 - 2011)

Kenya Certificate of Secondary Education - KCSE - CHERETA SECONDARY SCHOOL (2005 - 2008)

Kenya Certificate of Primary Education - KCPE - CHETERA PRIMARY SCHOOL (1996 - 2004)