Blez Nchoe

A highly motivated and detail-oriented Tourism Management graduate with extensive hands-on experience in front office operations, night audit, tour guiding, and overall hospitality service delivery. Proficient in Opera PMS, reservations handling, guest relations, and financial reconciliation. Demonstrates strong ability to manage both local and international guests, including French-speaking clients, while maintaining professionalism and high service standards.

Passionate about customer satisfaction, teamwork, and sustainable tourism practices within dynamic hospitality environments.

Internship – Front Office Department - PrideInn Mara Camp

(2025-12-21 - 2026-03-23)

• Conducted efficient guest check-ins and check-outs using Opera PMS
• Maintained accurate guest profiles and front office documentation
• Executed night audit procedures including verifying transactions, balancing accounts, and generating daily financial reports
• Ensured proper cash handling and reconciliation of payments (cash, card, EFT)
• Coordinated with housekeeping, kitchen, and maintenance departments to ensure seamless guest experience
• Handled guest inquiries, complaints, and feedback professionally and promptly
• Assisted international clients, including French-speaking guests, enhancing communication and satisfaction
• Maintained confidentiality and security of guest information

Industrial Attachment – Multi-Departmental Training - Sentrim Mara Lodge, Maasai Mara - Maasai Mara

(2024-08-11 - 2025-01-07)

• Assisted in professional tour guiding and safari interpretation
• Provided detailed information on wildlife, ecosystems, Maasai culture, and conservation practices
• Rotated across departments including Front Office, Housekeeping, Food & Beverage, Kitchen, and Laundry
• Supported guest reception, room allocation, and service coordination
• Participated in food service and guest handling in restaurant operations
• Assisted in housekeeping duties including room preparation and quality checks
• Contributed to planning and execution of guest activities and excursions
• Developed teamwork, adaptability, and strong interpersonal communication skills

Diploma - Tourism Management - Coast Institute of Technology (2022 - 2025)

Kenya Certificate of Secondary Education - KCSE - Olpopongi High School (2018 - 2022)

Certificate of Primary Education - KCPE - Enkipai Primary School Kenya (2009 - 2017)