Hotel management
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Competent, dependable and knowledgeable hotel and hospitality specialist with experience in large international hotels and resorts. Valued for maintaining impeccable standards, managing a team,
professionalism and communication. Always making positive guest experiences a top priority. Skilled at providing creative solutions needed in a fast-paced and customer-centred industry.
● Supervise employees in the daily process of cleaning vacant and stayover guest rooms and showrooms.
● Ensure all common areas are clean and represent the standards of the hotel.
● Train new employees on the duties and responsibilities of the department.
● Evaluate team member performance and adjust training based on the needs of the hotel.
● Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority - securing return stays when guests are in the area.
● Inspect all vacant ready and cleaned rooms daily to ensure corporate standards are met or exceeded at all times, offering the best possible presentation to our guests.
● Work closely with the front desk, department managers,
maintenance, and executive manager to address issues and concerns.
● Maintain positive control of all hotel supplies/equipment.
● Responsible for inventory control items in guest rooms.
Replace/repair as needed.
● Use OnQ to maintain
Hilton University Training, Doha, Qatar — Management
& Housekeeping Training Programs
● OnQ PM Training - Full-service PCRS - Housekeeping
● OnQ PM Training - Full Service HCRS - Housekeeping
● OnQ PM - Housekeeping Standard
● Hilton Honours Training
Venture Gulf Training Centre, Doha, Qatar — Basic
Utalii College, Nairobi, Kenya — Hospitality and
KIPS College, Nairobi, Kenya — Hospitality and
