Bree Monk

Outgoing Service Advisor with 30+ years of parts and service experience. Friendly and resourceful with strong listening skills and the ability to ask the right questions to assist service Advisors with customers in order to avoid delays. Effectively builds loyal and long-term relationships with customers.

Customer-focused approach with the ability to resolve complex clerical problems. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills. Maintains the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of an organization.

Battery Technician at Chloride Exide Batteries Nairobi, Kenya (1986-03 – 1987-02)

• Performed routine preventive maintenance to ensure that machines continue to run smoothly, the battery system operates efficiently, or the physical condition of batteries does not deteriorate.
• Assembled, installed, inspected, and maintained batteries in various devices from cars' battery posts and started the charger. Maintained up-to-date and accurate repair logs.
• Performed routine preventive maintenance to ensure that machines continue to run smoothly, the battery system operates efficiently, or the physical condition of batteries does not deteriorate and other heavy machinery to power plants.
• Repaired and recharged batteries for all electric-operated warehouse equipment.
• Reported possible concerns to lead person or supervisor

Reception Staff / Customer Service Officer

• Distribute duties among the reception staff including drivers to avoid work overload and hence promote timely delivery.
• Monitor communication to customers to ensure customers are well informed on the status
• Follow up on customers for credit sales to minimize the risk of bad debts.
• Conduct customer visits to promote branch and distributor service for enhanced service throughput.
• Applied appropriate credits/debits for checks received; issued return authorizations and credit memos. Investigated and resolved deduction issues.
• Prepare and present monthly service reports to the management on a timely basis to report on performance and strategies to address existing performance gaps.

Certificate of Secondary Education – Arya Girls High school (1978 – 1981)

Motor vehicle Electrician in Engineering – School of Engineering; Motor vehicle Electrician- National youth service (1984 – 1985)