Brenda Kiprono

Young professional growing in the areas of Customer Service, Administration and Operations. An avid learner, tenacious and result oriented with exceptional interpersonal, communications and organizational skills. A self-starter and self-managed, proactive and a problem solver experienced in office management, administrative assistance, customer service and support with selling skills and proficient in computer applications such as Microsoft suit, Google docs & Skype.

My goal is to add value wherever I go and create positive impact.

Renewal Specialist at Cloudhop.it (2023-08 – Present)

• Establishing a framework and process to track, manage and maximize renewal contracts.
• Contacting and follow-up with customers and partners to ensure a timely renewal process.
• Periodically reporting on progress of current contract renewals
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assisting in selling renewals and promoting up-sell opportunities.
• Managing customer requests
• Preparing forecasts of contract renewal bookings
• Demonstrating key functionality to promote up-sells at existing accounts.

Flight Dispatcher/Operation at AirKenya Express Limited (2022-03 – 2022-09)

• Skillfully crafted and managed ATC flight plans, while proactively monitoring and adjusting aircraft schedules for maximum efficiency.
• Delivered thorough pre-flight briefings to pilots, providing all vital information for seamless flight operations.
• Ensured flight authorization by signing off on the dispatch release, validating aircraft clearance for takeoff.
• Conducted diligent HF and VHF radio communications, ensuring pilots received timely updates for flight safety.
• Assembled and distributed key flight documentation, including briefing packets and cargo records, for pilot verification and approval.

Customer Care at Tradewinds Aviation Services (2019-10 – 2019-12)

• Delivered real-time flight updates, ensuring passenger received accurate arrival and departure information.
• Facilitated assistance for passengers with special needs, including those with disabilities, as well as parents with infants.
• Managed lost and found inquiries, efficiently recording reports and safeguarding misplaced items.
• Oversaw the Logging and secure storage of unclaimed baggage from completed flights.
• Ensure passenger safety through vigilant oversight and adherence to security protocols.
• Provide personalized meet-and-greet services to enhance the passenger experience.
• Streamlined the check-in process, expertly handling baggage and guiding passengers to their respective areas.
• Check-in baggage and direct passenger to designated areas

Customer Services Agent at Kenya Airways (2017-05 – 2017-09)

• Expertly greeted and processed passenger documentation for check-in
• Skilled in utilizing computer-based systems for issuing boarding passes and baggage tags.
• Delivered exceptional customer services by fostering positive relationships with passengers.
• Efficiently managed boarding gate operation, ensuring smooth passenger flow.
• Enforced airline regulation, including the application of excess baggage fees when necessary.
• Committed to strict adherence to safety and security regulations, for optimal travel experiences.
• Provide comprehensive assistance to passengers, enhancing their airport journey.

Undergraduate – Kenya Methodist University (2026)

Diploma – East African School of Aviation (2019)

Certificate – KQ Pride Center (2017)