Brenda Ngugi

As a product manager with a customer-centric and product-oriented mindset, I have extensive experience collaborating with tech teams to automate processes and drive successful customer onboarding, support, and retention within the fintech industry. I excel in the intersection of product development, customer success, training and development, data-driven decision-making, product launches, cross-functional collaboration, and ensuring that the client NPS score exceeds 90%

Passionate, problem-solver of user needs within the technology space. Over the past 2 years, I've built a knack for understanding the ever-evolving customer needs and leveraging data to make sound product decisions. Actively looking to join a diverse, product team that builds with ethical, sustainable practices.

Utilized product development methodologies and leveraged scrum, agile, and kanban techniques for product management to successfully upskill and break into product management.