Brian

Senior Network Engineer with over 10 years of experience designing, implementing, supporting, and optimizing enterprise network infrastructures across corporate, education, hospitality, and multi-site environments. Extensive expertise in LAN/WAN, wireless networking, TCP/IP, DNS, DHCP, VPNs, routing, switching, firewall administration, cloud connectivity, Microsoft 365, Google Workspace, and enterprise infrastructure. Experienced in leading network implementation projects, mentoring technical teams, supporting High-Speed Internet Access (HSIA) environments, improving network security, troubleshooting complex enterprise networks, and collaborating with architecture, operations, and vendors to deliver highly available and secure networking solutions.

Strong background in enterprise infrastructure modernization, lifecycle management, technical documentation, disaster recovery, cybersecurity, and customer-focused service delivery.

ICT Consultant / Senior Network & Infrastructure Engineer at Gitech Computer Systems (2022-02 – Present)

• Design enterprise network infrastructures supporting secure, scalable business operations.
• Provide expertise in enterprise networking technologies including LAN/WAN, wireless connectivity, VPN, DNS, DHCP, routing, and switching.
• Support wireless network deployments for enterprise environments with emphasis on availability and performance.
• Lead infrastructure implementation projects from planning through deployment.
• Serve as technical escalation contact for complex networking and infrastructure incidents.
• Collaborate with engineering teams to troubleshoot enterprise network performance issues.
• Design network solutions aligned with business requirements and industry best practices.
• Implement network security improvements including access control, firewall enhancements, endpoint protection, and secure authentication.
• Coordinate installation, configuration, testing, and validation of network infrastructure.
• Produce comprehensive network documentation, implementation guides, topology diagrams, and operational procedures.
• Support hardware lifecycle planning including infrastructure refresh initiatives.
• Work with vendors during implementation, maintenance, and support activities.
• Recommend infrastructure improvements supporting future technology roadmaps.
• Mentor junior engineers and technical support teams on networking best practices.
• Support cloud networking integrations involving Microsoft 365 and Google Workspace.
• Improved enterprise infrastructure availability through proactive network optimization.
• Reduced recurring infrastructure incidents using automation and root cause analysis.
• Enhanced enterprise security posture through implementation of infrastructure hardening initiatives.

IT Support Analyst at Regent Automobile Group (2019-03 – 2022-01)

• Supported enterprise LAN/WAN infrastructure across multiple departments.
• Installed, configured, and maintained network devices including switches, wireless access points, printers, desktops, and servers.
• Performed enterprise network troubleshooting involving DNS, DHCP, VPN, TCP/IP, and connectivity issues.
• Supported Active Directory user administration and access management.
• Coordinated software deployment and infrastructure upgrades.
• Maintained SLA compliance while resolving high-priority incidents.
• Assisted network improvement projects increasing operational reliability.
• Improved IT service delivery by streamlining infrastructure support processes.

IT Specialist at Somali Family Services (2016-10 – 2019-01)

• Supported enterprise network infrastructure including LAN/WAN connectivity.
• Managed wireless networking and internet services.
• Monitored network availability and system performance.
• Assisted network security initiatives including endpoint protection and access controls.
• Participated in infrastructure resilience and disaster recovery planning.
• Maintained network documentation and operational procedures.
• Supported enterprise applications and end-user environments.

Computer Support Specialist at Komasoft Solutions (2010-08 – 2011-12)

• Configured enterprise routers, firewalls, switches, Microsoft Exchange Server, SMTP, DNS, and Outlook environments.
• Installed and maintained enterprise networking equipment.
• Supported infrastructure monitoring and backup systems.
• Assisted with server administration and enterprise network troubleshooting.
• Delivered onsite and remote technical support.

IT Technician at Worldcom Technologies Ltd (2011-12 – 2016-09)

• Installed enterprise copier systems connected to corporate networks.
• Configured network-enabled office devices.
• Performed preventive maintenance.
• Maintained equipment documentation.
• Delivered onsite technical support.

Bachelor of Science in Computer Science – Kampala International University