Brian Aruasa

Results-driven professional with a diverse background spanning real estate operations, AI quality management, program coordination and customer service. Experienced in property management, client relations, market research, and contract coordination. Proven expertise in maintaining high data quality standards and providing detailed feedback for AI model training while working with Outlier AI.

Skilled in delivering excellent customer support as a call center agent, effectively handling inquiries, resolving issues, and ensuring customer satisfaction. Adaptable, detail-oriented, and committed to delivering value across multiple industries, with strong communication, organizational, and problem-solving skills.

Program Coordinator at Institute of Certified Administrators (2024-01 – 2025-04)

• Coordinate training sessions, workshops, or events, ensuring schedules, logistics, and resources are properly arranged.
• Serve as the main contact between participants, trainers, and partners, providing timely updates and support.
• Track progress, collect feedback, and prepare summary reports on outcomes and performance.
• Maintain records, process registrations, manage budgets, and prepare official documentation.
• Assist in marketing and outreach efforts through announcements, flyers, or social media to increase participation.

Reviewer at Outlier-AI (2021-01 – 2024-12)

• Supervised and coordinated a team of AI data evaluators, ensuring adherence to quality standards and project guidelines.
• Reviewed and assessed work outputs, providing constructive feedback to improve accuracy, consistency, and efficiency.

Online Sales Agent at CVS Health (2020-01 – 2021-12)

• Handled high-volume inbound and outbound calls, assisting customers with prescription inquiries, order status, and health service information.
• Provided accurate information on pharmacy, insurance, and wellness services while ensuring compliance with HIPAA and company policies.
• Resolved customer issues promptly, escalating complex cases when necessary to maintain satisfaction and loyalty.

Data Science & Machine Learning – Moringa School (2025-01)

Master of Business Administration – The University of Nairobi (2024-01)

Bachelor of Real Estate in Real Estate – The University of Nairobi (2016-01 – 2020-12)