Brian Juma

I am an ICT professional with experience in customer care, call centre operations, and digital mentorship. I specialize in technical troubleshooting, systems support, and guiding clients through digital solutions with empathy and professionalism. My focus is on reliability, clear communication, and delivering efficient results in every role I take on

I have extensive experience in ICT support and customer care, with a background in call centre operations at NHIF where I managed high volumes of client inquiries with empathy and professionalism. Over the years, I’ve provided technical troubleshooting, systems management, and digital mentorship, helping individuals and organizations adopt effective digital solutions. My strengths include clear communication, reliability under pressure, and guiding clients through complex processes with patience and efficiency

I hold an ICT-related qualification with strong training in technical support, systems management, and digital communication. My education has equipped me with practical skills in troubleshooting, customer care, and guiding clients through digital solutions, which I have applied effectively in professional settings