IT Assistant & Software Developer at Mybidhaa (2025-09 – 2025-11)
Software Development & Deployment: Collaborated with Safaricom and Loho Learning to design and develop the Elimupepe Learning Management System using PHP (Laravel). Drove end-to-end system testing and deployment cycles, identifying and resolving bugs pre-launch to ensure a stable production release. Managed post-launch maintenance and updates, ensuring platform reliability and continuous availability for users.
Documented technical specifications, deployment procedures, and system architecture to support future development and handovers. ICT & Infrastructure Support: Delivered first- and second-line technical support for hardware, software, and network connectivity issues, minimizing staff downtime. Set up, configured, and maintained IT hardware including workstations, printers, and networking equipment.
Supported internal network operations, ensuring stable connectivity for day-to-day business activities.
ICT Intern at Tamarind Tree Hotel (2025-02 – 2025-08)
- Actively participated in configuring and deployment of the Danmagi Wi-Fi gateway system across the entire hotel property, delivering reliable internet access for guests and internal operations, and conducted staff training on system use.
- Configured and maintained LAN and WAN environments, including structured cabling, switch configuration, and VLAN management.
- Proactively monitored network performance using diagnostic tools, identifying and resolving connectivity issues before they impacted operations.
- Assisted in network hardware upgrades, replacing end-of-life equipment and reconfiguring network topology to improve performance and resilience.
- Provided comprehensive technical support across all hotel departments for hardware, software, and network-related issues, consistently maintaining service continuity.
- Supported and maintained POS systems and guest check-in platforms used daily across front-of-house operations.
- Participated in the cloud migration of the hotel's POS software, assisting in data transfer, testing, and staff transition support thus improving system reliability and scalability.
- Assisted in upgrading and maintaining the OnPortal lock management system, ensuring seamless guest room access control and security compliance.
- Conducted scheduled patch management and antivirus monitoring across all endpoints, reducing exposure to security vulnerabilities.
- Managed data backup processes and system integrity checks, ensuring compliance with data protection best practices.
- Prepared detailed system performance reports and infrastructure documentation for the ICT manager.
- Installed, configured, and maintained laptops, desktop PCs, printers, conferencing equipment, IP phones, and networked peripherals.
- Maintained a comprehensive IT asset inventory, tracking hardware lifecycle from procurement through to decommissioning.
- Supported hardware procurement processes, liaising with vendors to source equipment aligned with hotel standards and budget requirements.
Trainee — ICT & Digital Communications at Brother Hood Motors (2025-01 – 2025-02)
- Provided ICT support for internal systems and users across the business, resolving hardware, software, and connectivity issues.
- Assisted in maintaining basic network infrastructure, ensuring stable connectivity for operational departments.
- Supported device setup and system configuration for daily business operations, including workstation deployments.
- Managed and regularly updated the company's social media platforms to promote vehicle inventory and services, increasing online visibility.
- Coordinated online customer engagement alongside the sales team, responding to inquiries professionally and maintaining brand consistency.
- Produced digital content for promotions, supporting marketing objectives through targeted online campaigns.
ICT Attache at Kenyatta University (2023-03 – 2023-05)
- Delivered IT helpdesk support across a large university environment, troubleshooting hardware, software, and network issues for academic staff and students.
- Assisted in the maintenance and implementation of university-wide network infrastructure, including switches, routers, and access points across campus buildings.
- Installed, repaired, and configured computer hardware and network components — including cabling, and peripheral devices.
- Supported the ICT team with system diagnostics and performance monitoring, contributing to stable and secure campus operations.
- Prepared system status and infrastructure performance reports, ensuring accurate records for the ICT department.
IT Intern at Memory International Limited (2019-01 – 2019-04)
- Supported the implementation and configuration of Memorysoft HR software, enabling clients to streamline human resource management processes.
- Designed and managed MySQL databases to support payroll and HR data operations, ensuring data accuracy and integrity.
- Assisted in payroll system configuration and provided ongoing HR solutions support to client organisations.
- Delivered physical and remote technical support to clients, resolving software and system issues efficiently.
