Retail Operations Officer
Old Mutual Kenya – 3rd January 2023 to 13th July 2023
- Monitoring system performance and recommending modifications of IT systems.
- Ensuring only clean data is introduced into the system and ensuring the privacy of client data is maintained as aligned to the Data Protection Act of 2019.
- Ensuring alignment and conforming to BU Data Governance Frameworks.
- Providing telephonic and face-to-face service to clients.
- Managing risks/control breaks and escalating them to management when identified.
- Assisting in audit management processes.
- Managing time, tasks, and outputs to meet predetermined requirements, task cycle times, and/or work deadlines.
- Following standardized processes, providing administrative support, delivering on daily production standards, and adhering to service and quality standards to deliver on Unit Trust Business.
- Responding to client queries and following up with internal stakeholders to ensure the resolution of complex queries.
Freelancing
ICT Consultancy - 1st January 2020 to 31st December 2022
- IT customer service delivery by ensuring that products and services satisfy consumers.
- Labelling machine learning and artificial intelligence data.
- Information technology consultancy (hardware and software).
- Blog and article writing.
- Website content development, social media marketing, and management.
eLearning Content Development
University of Nairobi - 16th April 2019 to 31st December 2019
- Creation of e-learning content using Articulate software.
- Testing online content before it is launched to the learners.
- Adding or editing entities in the LMS.
- Setting up and configuring new courses as per requirements.
- Performing monitoring of course elements.
- Providing LMS support.
- Recommending online course content development strategies.
IT Assistant
ICT Authority - 15th April 2018 to 15th April 2019
- Installing and maintaining software resources.
- Use a variety of desktop tools to conduct basic research and data extraction.
- Maintenance and debugging of the website.
- Troubleshooting various hardware resources like printers and desktops.
Research Associate
World Agroforestry Centre (ICRAF) – 25th September 2017 to 24th December 2017
- Assisting in maintaining research methods group information systems mainly data verse systems and other core applications.
- Reviewing and uploading research data.
- Reviewing submitted studies before publishing.
- Generation and automation of reports on the use of data verse.
- Fulfilling data requests submitted by internal and external stakeholders.
- Conducting data cleansing tasks to maintain data systems relevant and up to date.
IT Officer
Tiny Totos Kenya – 6th February 2017 to 2nd August 2017
- Updating the Tiny Totos website content.
- Creating and updating employee emails.
- Updating the social media pages of the company.
- Maintaining the backend cPanel of the website.
Web Content Developer
Bitcoin Africa – 1st October 2016 to 31st December 2016
- Creation of the Bitcoin Africa website content.
- Developing and updating the Bitcoin Africa website.
- Writing blogs about Bitcoin and posting them online.
- Research new information regarding Bitcoin integration in Africa.
Information Technology Assets Assistant
United Nations Office at Nairobi (UNON) – 25th April 2016 to 24th October 2016
- Maintenance of IT equipment, both hardware and software.
- Inventory reporting and stocktaking.
- Installing applications and documenting related processes.
- Providing level 1 support for UNON standard applications during conferences.
- Completed preventive maintenance on several machines.
Data Processing Executive
Kenmart Africa Limited – 1st January 2016 to 22nd April 2016
- Efficient data entry to the company website.
- Updating website content.
- Effective administration of company resources.
- Working closely with IT project managers, database programmers, and multimedia programmers.
- Communicating regularly with technical and operational staff to ensure database integrity and security.
IT Support Intern
Kenya Wildlife Service Headquarters – 1st September 2014 to 28th November 2014
- Verifying proper working of peripheral devices.
- Setting up system security policies for users.
- Integrating new technologies into existing systems.
- Implementing system security policies for users.
- Maintaining desktop applications, local area networks, IT security
, and telecommunication appliances.
