- Assist Diaspora banking department to meet the expected growth targets in customer numbers, deposits, lead generation and actualizing the leads, facility utilization, and usage of all bank products and services
- Preparing end of day reports such as daily diaspora inflows, forex data reports.
- Tracking remittance performance with key stakeholders and identifying areas of improvement with management.
- Responding and resolving customer email and telephone queries within the shortest time and cross-selling of the bank’s financial products.
- Receive, verify and certify original application documents from diaspora customers in line with the bank’s KYC guidelines.
- Ensuring customer data is well maintained in the system.
Tracking, follow up and closure of loan repayments and collections from diaspora clients who have taken up the bank’s loan products via phone calls and emails while at the same time reporting weekly progress on the same to both head of department and in some cases head of loans and liabilities
