Bridget Makau

A dedicated Customer Service Professional with more than 8 years of experience motivated to maintain customer satisfaction and improve the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. As a highly organized and motivated self-starter, I have designed and implemented scheduling and filing systems that have substantially reduced the time necessary to input and access information. I excel at performing in a high-pressure environment and am able to communicate in a calm, pleasant way even in the midst of a crisis.

In addition to my proficiency in the technical aspects of my duties, I am an excellent communicator and multitasked.

Personal Assistant – Legal Department, Kenya Bureau of Standards (KEBS) (June 2020 - July 2021)

• The ability to manage administrative tasks efficiently.
• Digitalizing documents and ensuring efficient filing systems demonstrating proficiency in document management.
• Effective liaison with internal and external stakeholders, including handling calls and correspondence.

Customer Experience Executive, Safaricom Limited (July 2016 - January 2019):

• Strong customer-centric approach and communication skills, essential for roles where client interaction may occur primarily through digital channels.
• Resolving inquiries and managing complaints in order to address customer concerns effectively.
• Coordinating customer engagement events and collaborating with cross-functional teams.

Sales Executive, German Imaging Technologies (GIT) (March 2016 - June 2016):

• Enlarging the corporate account market and using direct marketing strategies.
• Respond to customer communication and promote company products.

Sales Representative, MFI Document Solution (April 2013 - February 2016):

• Maintaining customer confidence and enhancing customer experiences by offering relevant products and services on customer’s preferred stipulated timeframe.
• Processing customer documents and managing contracts and data for the purpose of document management.

Certificate and Advanced Diploma in Business Information Systems (BIS) - Nairobi Institute of Business Studies (NIBS), 2008:

My educational background in BIS provides me with a solid foundation in information systems, making me well-equipped for roles that involve data management, analysis, information technology, Customer service and marketing which goes hand in hand with my passion for being a team player which with good inter personal skills.