Brivanne Mashemo

A goal driven Financial Analyst/Internal Auditor, skilled in operational risk management, analyzing financial business statuses and business strategy.

Mobility Customer care - M-Kopa Kenya Limited - Nairobi

(2022-12)

• Deliver excellent customer service.
• Owning and resolving customers problems
• Giving resolution to customers' needs
• Customer Onboarding
• Making sure that customers are satisfied through educating them on the motorbike areas.
• Adhering to schedule working time.
• Assist team in Rota scheduling.

Customer Care Representative - M-Kopa Solar Kenya - Nairobi

(2019-02 - 2022-02)

worked in the call center teams in different jurisdictions such as:

• Owning and resolving problems from our customers.
• Deliver excellent customer service by taking ownership of the customer and escalated issues.
• Giving resolution to customers' needs.
• Adhering to schedule working time.
• Meeting targets as per daily inputs.

School Manager - Divine Hope Primary School - Nairobi

(2017-05 - 2018-12)

• Formulated school development strategies with the aim to attain the school.
• Created vision and education goals and to enhance learning effectiveness.
• Created policies and priorities for development projects.
• Planned and managed school resources.
• Ensured that the mission of the school was upheld.
• Staff performance management and professional development.
• Established effective communication channels and handling Complaints.
• Approving school development plan, annual school plan and school Budget.

Back Office Agent - ISON BPO-For Airtel Kenya - Nairobi

(2016-01 - 2016-10)

Acted as member of;

• Owning and resolving problems from our customers.
• Deliver excellent customer service by taking ownership of the customer and escalated issues.
• Giving resolution to customers' needs.
• Adhering to schedule working time.
• Meeting targets as per daily inputs.
• The transport committee.
• Head of Occupational Safety and Health.

Certificate - Computer Applications and Advanced Excel - ICS Technical College (2023-03 - 2023-09)

Certificate - Basic Financial Accounting skills, Leadership skills, Business Development and Management, Strategic Planning and Management - ICS Technical College (2023-01 - 2023-03)

Certificate - Project, Planning and Management Skills - ICS Technical College (2022-11 - 2022-11)

Financial Analysis Certificate - Financial Analyst - Corporate Finance Institute (2022-06 - 2022-09)

Certificate - Business Administration - Umbrella Group of Colleges (2019-01 - 2020-03)

P1 Teaching Certificate - P1 Teaching - Christ the teacher institute of education (2004-01 - 2006-12)

Kenya Certificate of Secondary Education - Secondary school education - Bukolwe Secondary School (2000-01 - 2003-12)

Certificate of Primary Education - Primary Education - Emwaniro primary school (1990-01 - 1999-12)