C Museo

Passionate about fostering technology adoption in Africa.

Customer Success at Beem (2023-06 – Present)

Responsible for building and maintaining strong customer relationships, driving engagement, and minimizing churn. Key responsibilities include:

• Implementing customer success programs and contributing to sales efforts.
• Leading client on-boarding, training, and ongoing support.
• Providing insights on customer interactions to enhance business strategies.
• Improving the customer experience through proactive product support.
• Handling customer inquiries, requests, and complaints efficiently.

Commercial Lead at Nanasi (2022-05 – 2023-05)

• Capture high-potential leads and build a strong sales pipeline.
• Conduct product demos to showcase value and address customer queries.
• Build and maintain lasting customer relationships to drive renewals and expansions.
• Analyze competitors and market trends to identify opportunities.
• Streamline sales and marketing workflows to improve customer onboarding.

Co-founder at Kijiji (2019-11)

Built a listing platform for B2B Technology solutions available for SMEs in the Kenyan market as MVP. The goal was to build a customer acquisition pipeline to serve local SaaS companies.

Lead Consultant at Oyaa Kenya Limited (2018-03 – 2023-01)

• Stay up-to-date on B2B software solutions relevant to SMEs in the African market.
• Developed lead acquisition strategies for SaaS partners.
• Ensured a seamless customer experience for SMEs adopting software solutions.
• Identified and maximized sales opportunities for various SaaS companies.

Certificate in Software Development – Moringa School (2020-08 – 2020-11)

KCSE – Mwasere Girls' High School (2009-01 – 2012-11)