Infrastructure and Support entry level Specialist
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An enthusiastic ICT individual eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
An organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
willing to take on added responsibilities to meet team goals.
Reliable employee seeking an IT career position. Offering excellent communication and good judgment.
08/2022 – 08/2022
Kianyaga, Kenya
IEBC Clerk
IEBC adhered to social distancing protocols and wore a mask or face shield.
developed and maintained courteous and effective working relationships.
identified issues, analyzed information, and provided solutions to problems.
maintained and troubleshooted KIEMS kits, preparing them for deployment.
Updated and troubleshooted IEBC laptops in the sub-regional tallying center created spreadsheets and updated data accurately as it was read by the retuning officer.
connected laptops to external displays for purposes of transparency and record-keeping by observers and various agents.
Assisted in setting up an IEBC personalized Internet connection for transmission of results.
For purposes of confirmation, I pulled data from a previously created spreadsheet database for purposes of confirmation.
10/2021 – 12/2021
Juja, Kenya
Attache'
Jomo Kenyatta University of Agriculture and Technology identified issues, analyzed information, and provided solutions to problems.
proved successful, working within tight deadlines and a fast-paced atmosphere.
devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
Participated in continuous improvement by generating suggestions, engaging in problemsolving activities to support teamwork.
carried out day-to-day duties accurately and efficiently. resolved problems, improved operations, and provided exceptional service.
developed and maintained courteous and effective working relationships.
Through effective task prioritization and a great work ethic, we exceeded goals.
I learned new skills and applied them to daily tasks to improve efficiency and productivity.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Used coordination and planning skills to achieve results according to schedule.
participated in team-building activities to enhance working relationships.
Carried out various User support activities e.g., hard disk replacement, windows boot error fixing and Ethernet cable repairs
Created VLANs, resolved shut ports and configured new ports to a VLAN
Troubleshooted Internet failures and resolved them accordingly
Set up VoIP phones and extended internet connectivity using switches
Maintained energy and enthusiasm in fast-paced environment.
Saved 1000 shillings of trunking cost by implementing cost-saving initiatives that addressed long-standing problems. This involved using predisposed pipes for outdoor trunking, which helped us achieve extended internet connectivity.
05/2021 – 08/2021
IT Technician (Volunteer)
National Health Insurance Fund maintained office PCs, networks, and mobile devices.
used Microsoft Word and other software tools to create documents and other communications.
participated in continuous improvement by generating suggestions, engaging in problemsolving activities to support teamwork.
increased customer satisfaction by resolving issues.
maintained energy and enthusiasm in a fast-paced environment.
registered new users into the system after the presentation of relevant documents for authentication.
updated next of kin information on individuals' profiles by assigning customized numbers, later feeding the numbers to the system.
Printed out NHIF cards for people who had fulfilled the criteria for giving out physical cards.
updated individuals' information, confirmed payments, and advised customers accordingly.
Projects
Implementing Asterisk Call Server on Ubuntu Server OS and consequently on a HP Proliant gen 9 server
Asterisk is a free and open-source framework for building communications applications and is sponsored by Sangoma
The Dynamic Host Configuration Protocol is a network management protocol used on Internet
Protocol networks for automatically assigning IP addresses and other communication parameters to devices connected to the network using a client–server architecture
Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks.
It is included in most Windows Server operating systems as a set of processes and services.
Initially, Active Directory was used only for centralized domain management
Undertook Bachelor of Business and Information Technology at Murang'a University of Technology
Main interests in Networking, cybersecurity, database management and technical support
