Calvin Kelvin

I am Calvin Mugo,

I am interested in joining you in customer support.

I am a 23 year old man with experience as a chat moderator and fluency in English and Swahili with a typing speed of 28WPM.

I look forward to hear from you.

Thankyou

Chat Support Representative, Safaricom Help Desk 

• Provided accurate and appropriate information in response to customer inquiries. 
• Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound chats queues to improve call flow. 

Duties and Responsibilities

• - Entered, verified, and maintained data with a high level of accuracy. 
•  Conducted regular data audits to identify and rectify errors.
• Collaborated with team members to ensure consistent data management practices. 
• Proficient in Microsoft Excel and other data entry software.
•  Assisted in organizing and managing data efficiently.
•  Conducted data entry for various administrative tasks.
•  Responded to inquiries regarding data discrepancies and resolved issues promptly.

Digital Divide Data – Best Employability Soft and Technical Skills. Nairobi Institute of Business Studies - Certification of Advanced Project Management Cours