Carlton Kobia
ICT Graduate with Healthcare Administration Experience
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About
Motivated and detail-oriented Information and Communication Technology (ICT) graduate with practical experience gained through industrial attachment at the Social Health Authority (SHA). Experienced in customer service, client registration, claims processing, electronic funds transfer (EFT) processing, and fraud detection support. Demonstrated ability to interact effectively with clients, manage records accurately, process claims efficiently, and work collaboratively across multiple departments.
Possesses strong communication, problem-solving, data entry, and report-writing skills, with a commitment to professionalism, integrity, and continuous learning.
Experience
Industrial Attachment at Social Health Authority (SHA) (2025-01 – 2026-04)
- Customer sensitization on SHA
- Registration of clients
- Customer Service
- Generation of batch numbers to claims
- Approval of batches to treasury
- EFT processing
- Receiving of claims from hospitals
- Reviewing of suspicious claims
- Forwarding of Fraudulent claims
- Approval of vetted claims
Education
Diploma in ICT – Chuka Vocational and Technical College (2023-09 – 2026-05)
