Carol Ngunyu

Experienced Hotel and Bar Receptionist with over 9 years of invaluable experience. Am now seeking employment as a receptionist, bringing in-depth experience, excellent customer service, timekeeping, attention to detail, and administrative skills.

KEY COMPETENCIES AND SKILLS

• Excellent organizational and multitasking skills
• Flexible and Adaptable regarding work schedules( Night and Day shifts)
• Ability to respond appropriately to diverse customers and guests
• Ability to multitask and prioritize
• Professional attitude and appearance
• Proficient in Microsoft Office Suite and other necessary computer programs

Experienced Hotel and Bar Receptionist with over 9 years of invaluable experience. Am now seeking employment as a receptionist, bringing in-depth experience, excellent customer service, time keeping, attention to detail, and administrative skills. My objective is to advance my career as a member of one of the biggest hotel chains by providing excellent customer service while assuring customer satisfaction

WORKING EXPERIENCE 2013 January –December 2016: Receptionist - Beams Hotel Responsibilities:

• Undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
• Listen and respond to guest queries and requests both in-person and by phone
• Serve as a waiter and other departments when needed
• Issue room keys and direct guests to their rooms.
• Create a friendly and welcoming atmosphere for guests.
• Responsible for accurate and efficient accounts and guest billing processes.
• Assist in keeping the hotel reception area clean and tidy at all times.

2017 February- September 2021: Receptionist - Beams Annex Hotel Responsibilities: 

• Ensure proper room allocation • Register and check guests in
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests