Caroline David
Hospitality and tourism professional //Office admi
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About
I act as the point of contact for guest where i play a critical role in shaping their experience. I ensure smooth and pleasant experience from check-in to check-out, handle day to day office operations, maintaining office supplies, overseeing equipment maintenance, and keeping the office environment organized, help in preparing and managing office budgets by tracking expenses and suggesting cost-saving measures
Experience
I have a bachelors degree in hospitality and tourism management, a certificate in office administration. I have worked in front office department in the hotel sector and customer care representative where i had a duty of Manage large amounts of incoming phone call, Identify and assess customers’ needs to achieve satisfaction, Build sustainable relationships and trust with customer accounts through open and interactive communication. I am familiar with Windows-based systems, Office MS Word, spreadsheet programs such as Excel.
Education
Kenyatta University
B.Sc. Hospitality and Tourism management
Alison Education company
Certificate in office and administrative management
Wantech Computer College
Certificate in Information technology (Computer stage one).
