Caroline Gitau

RECEPTIONIST | FRONT OFFICE & ADMINISTRATIVE SUPPORT

Talent

NairobiMember since October 18, 2026

Front-desk and visitor assistanceCustomer relations and inquiry handlingTelephone and email communicationFiling, scanning, and document managementData entry and record keepingOffice administration and correspondenceMeeting and event supportProfessional communication and etiquetteOrganization, multitasking, and time managementComputer literacy and digital toolsCourteous and professionalApproachable and welcomingReliable and organizedPatient and attentive to detailQuick learner and adaptable

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Front-desk and visitor assistanceCustomer relations and inquiry handlingTelephone and email communicationFiling, scanning, and document managementData entry and record keeping

About

Organized and approachable administrative professional with experience in customer service, front-desk assistance, document management, and office coordination. Experienced in assisting visitors, responding to inquiries, handling correspondence, and maintaining organized records. Brings strong interpersonal skills, attention to detail, and a commitment to creating a welcoming and professional first impression.

Experience

Customer Service Intern at Thika Law Courts

Assisted visitors and members of the public at the customer care desk.
Responded to inquiries and directed clients to relevant services and procedures.
Provided guidance on e-filing accounts and court-related administrative processes.
Supported document filing, scanning, uploading, and retrieval.
Helped clients with court-date information and general service inquiries.

Intern at State Department for Trade, Trade in Services/External Trade

Supported daily office administration and departmental operations.
Prepared and handled memos, official letters, reports, and other correspondence.
Assisted with filing, scanning, dispatch, and document organization.
Supported meeting preparation, event coordination, and follow-up activities.
Assisted with administrative activities during the COMESA Summit and participated in WTO desk rotation activities.

Customer Care Representative at CCI Metro

Handled more than 40 customer calls per day and responded to inquiries professionally.
Communicated information clearly and assisted with customer complaints.
Maintained professionalism in a busy, target-driven environment and followed established procedures.

Team Leader at BITSEC RemoteTask

Coordinated the activities of approximately 20 team members.
Communicated instructions, monitored progress, and supported task completion.
Helped address operational challenges and encouraged accountability and teamwork.