Caroline Muriuki

Multi-skilled professional with over 9 years’ experience in Strategic Business Development, Portfolio Management, Service Excellence Management, Sales and Relationship Management. Proven ability to consistently achieve record-high customer satisfaction rankings, exploitation of opportunities through market research, competitor intelligence and trend analysis resulting in consistent ROI for businesses across Africa. Passionate about tactical exploitation of business opportunities and eager to leverage my strengths in international sales growth and client support.

As a patient and effective communicator with outstanding interpersonal skills and the developed ability to engage diverse stakeholders in sustainable relationships, I am able to add value to any team I am part of.

For the past 9 years, I have been in various roles that have increasingly honed my ability and expertise as regards portfolio management, lead generation, sales and business development as well as client relationship management. In my current capacity at StarTimes Media Limited, I am responsible for business opportunity identification and exploitation, overseeing activities and performance of the sales team, developing strategic business plans, collaborative lead generation and client relationship management. Beyond this, as supervisor of the sales team, I also handle their training, capacity building and product knowledge education to ensure consistency in service and sales returns.

Prior to this, I worked at Hotpoint where I handled account management, processing of sales orders, expanded our client base and handled tender pre-qualification and submission for all customers

2013: Bachelor of Arts (Economics & Business Studies), KCA University

2008: Diploma in Business Management & Administration, Thika College of Banking

2006: Kenya Certificate of Secondary Education, Kiburia Girls’ High School