Caroline Njagi

A highly motivated, dependable, and results-oriented professional with over 5 years of experience in community facilitation, customer service, and team management. Skilled in communication, mentorship, and problem-solving, with a proven track record of empowering communities and delivering results in organizational settings. Adaptable to diverse roles and passionate about continuous growth, innovation, and creating positive impact within any organization.

Facilitator / Mentor - Hope Worldwide Kenya

(2021-01 - 2025-12)

• Facilitated community-based programs on health, entrepreneurship, and youth empowerment.
• Mentored individuals and groups on financial literacy, life skills, and personal development.
• Mobilized communities and strengthened participation in outreach programs.
• Trained and guided participants through various capacity-building workshops.
• Maintained accurate records and reports for program accountability.

Branch Manager - Four Winds Communication

(2014-01 - 2017-12)

• Managed branch operations, staff supervision, and customer service delivery.
• Handled client inquiries, resolved complaints, and ensured customer satisfaction.
• Oversaw financial reporting, budgeting, and resource allocation.
• Implemented strategies to improve branch performance and service efficiency.
• Trained and motivated staff to achieve set targets and maintain high service standards.

Certificate - Computer Systems and Applications - Compunet College (2009-01 - 2010-12)

Kenya Certificate of Secondary Education - St. Monica's Secondary School (2005-01 - 2008-12)

Kenya Certificate of Primary Education - S.A Kyeni Primary School (1992-01 - 2004-12)