Carolyn Moraa

Detail-oriented and highly organized professional with experience in event coordination, customer service, and hospitality management. Skilled in planning and executing corporate events, managing logistics, and enhancing customer experiences. Proficient in Microsoft Office Suite, CRM systems (Zoho), ERP systems (Oracle, Fidelio, Jonas) and administrative operations. Strong communicator with excellent problem-solving skills, good at multitasking and ensuring operational efficiency.

Receptionist - KOFISI Africa

(2024-01 - 2026-04)

• Plan and execute 10+ corporate events per month, including venue setup, catering coordination, and vendor management, ensuring smooth operations and client satisfaction.
• Manage front desk operations, creating a professional and welcoming environment.
• Coordinate executive calendars, schedule meetings, and oversee meeting room bookings, increasing meeting efficiency by 30% and reduced conflicts to less than 5%.
• Organize administrative tasks such as document filing, mail distribution, and report generation, reducing administrative backlog by 40%.
• Handle professional call answering and visitor inquiries, ensuring seamless communication
• Maintain accurate records of meetings, ensuring proper documentation and follow-ups improving record accuracy by 20%.
• Improve customer experience through proactive feedback collection and service enhancements.
• Lead onboarding and training sessions for new employees.
• Conduct office and co-working spaces showrounds for potential clients and visitors, enhancing the company's professional image and contributing to increased client engagement.
• Collected event feedback from attendees, analyzed responses, and implemented improvements to enhance future events.
• Invoicing clients, ensuring accounts receivable are accurately recorded and payments are collected in a timely manner

Food and Beverage Intern - Villa Rosa Kempinski

(2023-04 - 2023-12)

• Assisted in coordinating private dining events, ensuring seamless execution and customer satisfaction.
• Delivered fine dining service in Italian and Arabic restaurants, maintaining high service standards.
• Identified and promoted personalized recommendations increasing guest satisfaction scores by 15%.
• Upsold wine and daily specials, increasing annual restaurant revenue by 10%.
• Conducted guest satisfaction checks, ensuring an exceptional dining experience.
• Enforced hygiene, health & safety regulations in compliance with industry standards, passing all internal audits with 95%+ compliance.
• Worked with event planners and vendors to ensure smooth execution of catered events.

Hotel Operations Trainee - Sarova Whitesands Beach Resort & Spa

(2022-08 - 2022-11)

• Managed guest reservations and front desk operations, ensuring a smooth check-in/out process and reducing wait times by 20%
• Processed guest billing and invoices
• Assisted in administrative tasks and report generation for management.
• Assisted in coordinating banquet hall bookings and event logistics.

Bachelor - Hotels and Hospitality Management - Maasai Mara University (2022-12)