Carolyne Susu

Dedicated Water and Sanitation professional with over 15 years of progressive experience in water supply operations, Non-Revenue Water (NRW) management, utility operations, project implementation, and maintenance of water and sewerage systems. Experienced in NRW reduction strategies, leak detection, District Metered Areas (DMAs), metering systems, project supervision, stakeholder engagement, and staff capacity development. Demonstrated ability to coordinate technical teams, improve operational efficiency, and support sustainable water service delivery within utility and community-based environments.

Passionate about sanitation and hygiene promotion, public health improvement, environmental sustainability, and community empowerment through effective WASH programs and inclusive service delivery initiatives.

Operational Maintenance / Non-Revenue Water (NRW) Manager - Kisii Water and Sanitation public Limited Company - Kisii, Kenya

(2025-01)

• Lead implementation of NRW reduction programs through system rehabilitation, leakage control, and network optimization.
• Coordinate technical teams in detection, repair, and replacement of faulty water infrastructure. Oversee development and monitoring of District Metered Areas (DMAs) to improve water accountability and operational efficiency.
• Develop NRW operational procedures, policies, and control systems.
• Supervise metering, automation, and smart monitoring systems for improved service delivery.
• Prepare departmental budgets, technical reports, maintenance schedules, and operational work plans.
• Train technical staff on leak detection technologies, NRW management systems, and monitoring tools.

Assistant Technical Manager –NRW/ Operations, Maintenance & Projects - Mathira Water and Sanitation Company

(2012-05 - 2025-01)

• Oversaw day-to-day operations and maintenance of water distribution and sewerage systems.
• Developed operational strategies, policies, and plans to support organizational objectives.
• Led Non-Revenue Water (NRW) reduction initiatives and supervised NRW monitoring activities.
• Supervised analysis of DMA and master meter data for improved system performance.
• Coordinated installation, maintenance, testing, calibration, and replacement of customer meters.
• Managed meter testing laboratory operations and equipment maintenance.
• Trained staff on NRW technologies including leak detectors, ultrasonic meters, GIS, and smart monitoring systems.
• Coordinated project design, implementation, supervision, and management of water and sanitation projects.
• Monitored production capacity and customer demand to improve operational efficiency.
• Supervised staff performance, appraisals, and staff capacity development initiatives.
• Promoted customer-focused service delivery and stakeholder engagement.
• Ensured efficient utilization and accountability of company resources and investments.

Area Manager - Kirinyaga Water Company

(2009-09 - 2012-05)

• Managed daily operations and maintenance of water distribution systems.
• Supervised billing, revenue collection, and banking operations.
• Coordinated installation of new customer connections and reconnections.
• Identified operational challenges and implemented corrective performance measures.
• Coordinated design and implementation of pipeline extension projects.
• Supervised staff performance and coordinated staff development programs.

Trainee - Kakamega Water and Sanitation Company

(2004-09 - 2004-12)

• Participated in operational maintenance of water systems and infrastructure.
• Collected field data for academic water project proposals and surveys.
• Assisted in planning and design of water pipeline networks.
• Performed water quality testing, treatment, and laboratory analysis.

Trainee - Nyasare Water and Sanitation Company

(2003-09 - 2003-11)

• Assisted in maintenance and repair of water pipelines and control of illegal connections.
• Conducted customer meter reading for billing purposes.
• Carried out water quality surveillance and laboratory testing.
• Supported installation of customer water connections.

Master's Degree - Sanitation - Meru University of Science and Technology (2025-01)

Bachelor's Degree - Community Development - St. Paul's University (2016 - 2021)

Higher Diploma - Water-engineering - Kenya Water Institute (2006 - 2007)

Diploma - Water Technology (Water Supply Option) - Kenya Water Institute (2003 - 2005)

Kenya Certificate of Secondary Education (KCSE) - Mudavadi Girls High School (1998 - 2001)

Kenya Certificate of Primary Education (KCPE) - Madzuu Primary School (1990 - 1997)