Catherine Mwandoe

I'm passionate about growing as a marketing professional with a strong focus on expanding expertise to deliver high-quality, consistent service that aligns with customer needs and organizational objectives. Proven ability to develop innovative strategies that enhance brand engagement and drive business growth. I like using data to understand what works, while still bringing creativity into everything I do.

My goal is to keep learning, improving, and delivering consistent, high-quality results that make a real impact for both clients and the business.

Social Media Strategist and Digital Marketing strategist Consultant at TVI Technologies Ltd (2024-07 – Present)

• Developed and executed strategic communication plans aligned with client objectives and growth goals
• Managed multiple projects simultaneously, ensuring timely delivery and high-quality outputs
• Built and maintained strong relationships with clients, providing ongoing advisory support
• Conducted research and analysis to inform content strategies and improve performance outcomes
• Identified new opportunities for client growth and contributed to proposal development
• Created reports and insights to guide decision-making and optimize strategies

Customer Experience and Marketing Support Officer at Golive Digital Networks Media Ltd (2020-01 – Present)

• Manage customer inquiries across multiple communication channels, ensuring prompt issue resolution and a consistently positive customer experience
• Build and maintained strong customer relationships by providing product information, after-sales support, and effective complaint resolution
• Collect and analyze customer feedback to identify trends and recommend service and product improvements
• Support the planning and execution of marketing campaigns across digital and traditional channels to increase brand awareness and customer engagement
• Create, schedule, and manage marketing content for social media, email campaigns, and promotional materials
• Coordinate with sales, marketing, and operations teams to ensure seamless campaign execution and customer support
• Conducted market and competitor research to identify opportunities and inform marketing strategies

Entrepreneur at Self-employed (2018-01 – 2020-12)

Hostess and Waitress at Dream Bean House (2017-01 – 2017-12)

• Managing Reservations and Waitlists
• Customer Service
• Delivery dispatch services & Processing Payments
• Stock taking and cash up

Cashier at Intrestat Ltd Big Square Ltd (2016-01 – 2016-09)

• Handle all the cash and credit card transactions at registers
• Taking care of the orders of Take Away and Home Delivery customers
• Customer Service
• Managing Reservations and Waitlists

Hostess and Waitress at Hamdi Café and Cuisine (2016-01 – 2016-03)

• Take Away and Home Delivery services & Processing Payments
• Managing Reservations and Waitlists
• Customer Service

Agent Content Moderator at Sama source Delivery & Horizon Contact Center Ltd (2015-01 – 2015-12)

• Data Entry and management
• Content Review
• Quality Control
• Keeping Up with Platform Changes
• Assist in developing and updating content moderation guidelines
• Test and provide feedback on new moderation tools or systems
• Identify emerging risks or new types of problematic content, recommending updates to moderation policies

Account manager at Ranx Information and Technology Systems Ltd (2014-01 – 2014-09)

• Customer relation management
• Government Service document applications
• Customer Support

Certificate in Social media management and strategy- WIDB

Certificate in Digital marketing and strategy training - Udemy Online Classes