Catherine Ngina

I am detail oriented and highly organized Executive Virtual Assistant with hands on experience supporting executives in remote business environments. Skilled in travel planning, expense reporting, project coordination, executive email management, and basic bookkeeping support. Adept at managing complex schedules, streamlining communication, and ensuring operational efficiency through accurate documentation and proactive task coordination.

I'm also experienced in working with digital tools such as Google Workspace, Excel, and task management platforms to support daily executive operations. Known for strong attention to detail, confidentiality, and the ability to handle multiple priorities in fast-paced, remote settings. Committed to providing reliable, high quality administrative support and contributing to smooth business operations across distributed teams.

Professional Virtual Assistant & Customer Support at ALX Africa (2020-04 – 2025-11)

• Coordinated tasks and projects using Trello, Asana, and ClickUp
• Conducted research and prepared reports for decision-making
• Managed executive inboxes by sorting, prioritizing, and organizing emails
• Drafted and responded to professional correspondence on behalf of executives
• Ensured timely follow-ups and reduced communication delays
• Organized complete travel itineraries including flights, hotels, and ground transportation
• Coordinated schedules to ensure smooth and conflict-free travel plans
• Managed last-minute changes and updates to travel arrangements

Customer Service Representative (Call Center – Remote Contract) at Airtel Kenya (2021-01 – 2022-03)

• Handled customer inquiries via email and chat in a professional manner
• Updated client records and maintained database accuracy
• Resolved service issues and escalated complex cases when necessary
• Managed multiple conversations while maintaining response quality

Ecommerce Virtual Assistant at Kilimo by Urban Fresh (2019-01 – 2020-07)

• Collected, organized, and recorded business expenses
• Verified receipts and ensured accuracy in expense documentation
• Prepared expense summaries for reimbursement and reporting purposes
• Managed product listings, inventory updates, and ecommerce content
• Provided customer support via messaging and email platforms
• Maintained WooCommerce/WordPress store operations
• Prepared sales reports using Excel and Google Sheets

Virtual Assistant Intern at Amazon (2019-10 – 2021-05)

• Collected, organized, and recorded business expenses
• Verified receipts and ensured accuracy in expense documentation
• Prepared expense summaries for reimbursement and reporting purposes
• Supported day to day administrative tasks

Bachelor of Science in Computer Science & Information Technology – East African University (2020)