Celine Muthoni

My name is Celine Muthoni.

I am a counsellor and also a customer care service provider .

I am a hardworking, self-driven individual.

African Centre for Women in ICT

Call Center Agent & Data Entry Personnel

September 2023 - Present

• Address client inquiries and provide exceptional support, ensuring customer satisfaction.
• Maintain accurate records and manage data entry tasks efficiently.

Personal Assistant to the CEO

September 2023 – February 2024

• Managed communication and coordinated meetings, contributing to efficient office operations.
• Provided administrative support, enhancing workflow and client interactions.

Counsellor & Customer Care Attendant

January 2022 - August 2023

• Offered counselling and support to clients, improving their overall experience.
• Managed client documentation and scheduled appointments, ensuring a smooth service delivery.

Counselling Intern & Volunteer

January 2020 - April 2020

• Delivered counselling services while engaging in team collaboration, enhancing communication skills.
• Assisted in group therapy, developing a strong understanding of client needs and support strategies.

I have a diploma in Counselling Psychology which I acquired from The Eldoret National Polytechnic.