Charity Karanja

• A seasonedprofessional with 7 years of experience in Functional support for Finacle Product version 7x, 10.x and 11.x.

• Ready to serve in a challenging job in an organization with leading edge where my Domain and product knowledge together with my IT skills will be further developed and utilized.

•  To pursue a highly rewarding career, seeking for a job in a vibrant organization that provide immense opportunities of growth

I am currently a Business system analyst at Simba Technology limited. I am in the banking department where in partnership with Infosys ltd(India) I offer core banking solution support to Kenya, Uganda & Tanzania banks and have risen to Senior Finacle support consultant.

Am currently offering dedicated L2 Support in the core banking- Finacle solution at Mayfair CIB Bank which is on version 10.x.

I have also in the recent past offered L3 Support to:

1. I&M BANK KENYA

2. PRIME BANK KENYA

3. POST BANK UGANDA

4. DFCU Uganda

5. I&M BANK RWANDA

6 MAYFAIR CIB

With key support areas in:

• Operations issues and escalation of unresolved issues to Vendor
• Resolving EOD/Month/Year End Support.
• Functional support of different Finacle modules
• Critical issues and showstopper management
• Offering Solutions And/or workarounds
• Liaising with the business team on new requirements and feasibility testing.
• RCA
• Bug detection, analysis and Patch deployment using APDM.
• CRM Front end customization.
• Finacle Customization scripts for charges
• Corporate/Retail Loan– corporate and retail lending solution 
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Completed BSCIT at KCA university