Charity Lorretta

I am a motivated self‐starter with a background in Human Resource and 4 years’experience in Dataentry / Web Research. I am seeking to start my professional practice in a challenging and growing work environment where I can sharpenmy creativity skills. I have real passion in learning and developing and the confidence to take on more responsibilities.

In my present project I am responsible for marking tests and training gents until they are ready to start production and also in quickly identifying outstanding candidates.

PROFESSIONAL EXPERIENCE

Generation Kenya

Customer Care Agent | March 2022 – April 2022

• Handling customer complaints and providing appropriate solutions and alternatives within the time limits, follow up to ensure issue resolution.
• Keepingrecords of customer interactions, process customer accountsand file documents.
• Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
• Developing and documenting knowledge into helpful content.

Sama Source Kenya

Research Agent |2017 – 2022

• Managing all the daily tasks and work assignedto me by the supervisor
• Carrying out professional services,like business research,and management consulting and financial analysis
• Providing effective customer service such as handling a complicated customer queries, issues, complaints and questions.
• Maintain data work requirements by following at a program technique, procedures as well as meeting andmaintaining the required qualitythreshold.
• Verify entered data byreviewing, correcting, deleting, or reentering data; purging filesto eliminateduplication of data.
• Contribute to team effort by accomplishing relatedresults as needed.

• Web research

• Perform any other duty as may be requiredor assigned

HR Intern| April 2018 – July 2018

SamaSource Kenya

• Supporting the HR Department with maintaining employee personnel files and filing systems like contracts, but not limitedto creating new folders, and ensuring files are stored accurately in file room.
• Assisting with onboarding, pre-employment screenings, and terminations.
• Entering data for personnel actions including new hires, transfers, promotions and terminations for bothhourly and salariedemployees.
• Updating internal database with new employee information like contact detailsand employment forms.

• Help in organizing company events and careers days

• Reviewing and distributing company policies in digital formats or hard copies

• Screening resumes and application forms

• Advising employees on safetyissues, productivity, and damage claims

• Ensuring that the employees are working efficiently

• Updating various databases including the grievance log, applicant flow, HRIS, etc.

EDUCATION

Bachelor of Science in Human Resource Management | 2015 - 2018 Moi University, NairobiCampus