Charity Nyutho

Results-driven IT professional with expertise in network administration, ICT infrastructure support, and system maintenance. Proven track record delivering technical solutions across government and corporate environments across Kenya.

ICT Support - ICT Authority-Broadband communication networks

(2021-06)

• Maintain and monitor broadband network infrastructure, resolving incidents within SLA to minimise client downtime
• Log, track, and close all field incidents via BPM system, ensuring full audit trail and timely escalation
• Conduct preventive maintenance on network equipment for corporate clients, recommending upgrades to meet evolving needs

Internship - ICT Authority-National Youth Service (NYS)-Headquarter

(2020-11 - 2021-05)

• Administered LAN/WAN network and maintained NYS headquarters website, ensuring 99%+ uptime
• Managed staff email accounts, workgroups, and IT inventory records for the entire HQ
• Delivered ICT compliance training to staff, improving adherence to internal technology policies

Customer care agent - Call center International (CCI KENYA)

(2019-11 - 2019-12)

• Handled inbound and outbound customer calls, maintaining accurate CRM records to support service delivery

External Attachment - Kenya Power and Lighting Company

(2019-05 - 2019-07)

• Supported IT team at Kenya Power with OS installations, hardware servicing, and network configuration

Bachelor of Science - Information Technology - Taita Taveta University (2015-01 - 2019-04)

Kenya Certificate of Secondary Education - Weithaga Secondary School (2011-01 - 2014-12)