Charity Yeri

Strategic and results-focused Human Resource and Insurance Professional whose main area of expertise is in company operations, administration, and personnel management. I have progressive skills and understanding honed from 10 years of managing human resource departments while coordinating the efficient implementation of various events; from inception to end. My professional track record also encompasses the ability to constantly improve HR operations and organizational revenue as gained from holding various positions across departments.

I seek to attain Human Resource and Administration positions to improve my skills as well as improve organizational objectives over time.

Human Resource Manager - M.J. Clarke Limited

(2018-08)

HR Policy Development, Recruitment and Selection, Learning and Development, Performance Management, Employee Engagement, Payroll and Benefits Management. Managing the employee relations, WIBA, employee medical and pension schemes. Employee welfare, disciplinary matters and employee separation procedures.

• Continuously review HRM practices, execute and implement consistent HR policies, and procedures that enhance long-term commitment of employees
• Support the Director to prepare, review and monitor HR policies and create the mechanisms for internal checks and feedback to ensure that they are aligned and fully understood by employees
• Participate in recruitment, develop and implement an 'Employer of Choice' employee centered recruitment strategy that enables attraction, development and retention of top-quality hires
• Collaborate with line managers in developing staffing and recruitment plans and budgets for each team
• Develop HR metrics that analyze hiring goals and inform management about appropriate recruitment plans
• Collaborate with line managers to conduct Training Needs Analyses and ensure processes are in place to support and encourage appropriate personal and professional development of staff
• Oversee the delivery of training programs, ensuring that training records are documented appropriately
• In collaboration with line managers, review, develop and implement efficient appraisal processes
• Ensure all employees have regular and well documented performance appraisals
• Handle job evaluation and implement a performance-driven culture that rewards exceptional performance
• Develop HR organizational culture support initiatives that help infuse the vision, mission and values of the organization and create a culture that derives from these principles
• Develop and implement employee engagement and retention strategies that promote employee satisfaction, and team harmony
• Manage payroll and ensure a competitive market related compensation and benefits framework is maintained
• Ensure periodic market salary reviews and analyses are conducted and make appropriate recommendations for annual reviews
• Develop, review, and implement employee wellness programs in consultation with the management team

HR and Insurance Officer - Transeast Limited

(2012-02 - 2018-07)

• Ensuring good industrial relations by liaising closely with all committees and HODs
• Maintaining relevant policies and procedures for the company
• Maintaining record keeping and filling- both manual and electronic to ensure consistency and relevance
• Providing administration support to management in employee processes such as meetings, employee separation and roll out of new programs
• Providing administrative support in recruitment and selection process
• Preparing and executing induction programs for all non-management employees
• Assisting in orienting and carrying out interdepartmental transfers of employees
• Handling complaints, conflicts /grievances and disputes with the help of HOD's
• Design forms to be used in administrative work e.g leave forms
• Undertaking investigation of motor and property claims (eg material damage, personal accident/travel/all-risk policies) and liaising with claimants, Broker and insurance company
• Instructing loss adjusters in accordance with the investigation of property claim
• Maintaining and updating motor fleet register and ensure compliance and provide information to insurers as required
• Keep management advised on progress with all litigated cases
• Assist solicitors with gathering of evidence in litigated cases

Underwriter and Claims Officer - Realis Insurance Agency

(2010-09 - 2021-02)

• Collect appropriate and accurate information required to assess potential clients and decide on the acceptable risk for a policy
• Review policy applications based on the previous loss records, age, medical report, credit ratings and driving records
• Prepare reports that detail risk assessment findings that contribute to the final decision
• Compare various policies having similar risk undertaking and conduct actuarial studies to decide on the company's loss records
• Evaluate policies with regards to the company's underwriting standards
• Make a decision to accept, modify or reject an insurance application after scrutiny of all the required documents and studies regarding the risk involved
• Analyze statistical data using specialized computer programs
• Write quotes, determine premiums and coverage, and negotiate terms with brokers and clients
• Carefully select the wording of policies and prepare the terms and conditions
• Handle queries from credit control departments, brokers and clients

Insurance Underwriter - Allied Kings Insurance Agency

(2010-04 - 2010-08)

• Collect and analyze insurance applicant information to screen each client and conduct insurance policy risk assessments
• Leverage underwriting software to identify insurance coverage recommendations for existing, new, and prospective clients
• Collaborate with medical personnel, field representatives, actuaries, and others to obtain policyholders' personal information for accurately assessing risk factors
• Take a data-based approach to determine whether insurance coverage should be provided and set the related provisions and insurance premiums
• Review insurance claims against policy terms to determine the amounts owed by the insurance company to the claimant

Receptionist - Damawilas Enterprises

(2009-01 - 2009-03)

• Greet clients and visitors with a positive, helpful attitude
• Assisting clients in finding their way around the office
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans
• Preparing meeting and training rooms
• Answering phones in a professional manner, and routing calls as necessary
• Assisting colleagues with administrative tasks
• Performing ad-hoc administrative duties
• Answering, forwarding, and screening phone calls
• Sorting and distributing mail
• Hiring, managing, and developing the junior administrative team
• Scheduling appointments

Certified Human Resource Professional (CHRP- K) - Human Resource Management - Kenya Institute of Management

Diploma - Human Resource Management - Kenya Institute of Management (2015-10)

Diploma - Insurance - College of Insurance- Mombasa (2011)

Certificate - Insurance - College of Insurance (2009)

Computer Training and Proficiency Certificate - Information Technology (2008)

Kenya Certificate of Secondary Education - Ribe Girls Secondary School (2005)