Charles Charo
Hotel Manager
Hire this person
Send a job offer directly to this candidate
About
Qualified and experienced manager particularly with startups and turn around. Enviable success track record in achieving a balanced score card of Profitability, service delivery and growth
Experience
Employment History
July 2025 - current General Manager The Luke Hotel (Garden City, Nairobi)
Core Responsibilities and Achievements
-Overall team head charged with leadership, direction and strategy
-Spearheading upgrading of the hotel to the next level and stature
-Increased profitability by about 15% and improvement guest experience and satisfaction
-Lead generation in aspects of internet based publicity and advertisements
-Personnel re-organization (command channels and systems work flow sequences
2018 - 2024 Resort Manager TARDA Masinga Dam Resort
-Overseeing day to day operations and management of the Resort
-Undertook successful infrastructural development and upgrade - refurbishments, furniture and fittings
-Two fold increase in clientele portfolio and profitability after a successful publicity campaign
-Increased guest and staff satisfaction index
-Composition of budgets and plans - consistently surpassed set target for the financial year
2013 - 2018 Operations / Opening Manager Verona Hotel - Spur mall, Nairobi
-Conceptualization of business model, plans and strategy
-Start up personnel placements - adverts, recruitment process, flow chart, distribution and duties outline
-Opening and business roll out strategy
-Marketing strategy and market penetration concept
-Layout, set up, standard operating procedures and policies
2010 - 2013 The General Manager - The Hennessis Hotel
-Team leader and overall manager - day to day operations and management of the hotel
-Overall charge of financial and operational performance - budgets and financial analysis
-Lead marketing strategist - formulation of synergies, strategies and lead generation
-Impressive profits on start up and business roll-out
-Reports to Directors
2008 - 2010 Hotel Manager - Galexon Hotel
-Major refurbishments of all public areas - Reception, bars, conference halls and restaurant
-Automation and computerization of operating systems - point of sale, front office and materials controls
-Reclaimed back lost corporate business
-Doubled profit margins
-Reports and advice to the director
2006 - 2008 Club Manager - Club Lambada Holiday Resort International - Mtwapa Mombasa
-Pre - opening and pioneer club manager - team lead and overall supervisor
-Business plan, strategy and publicity endeavour
-Budget projections and systems set up
-Efficient, effective, professional and profitable operations of the club - Reports to the director
2002 -2006 Catering Manager - World Vision International Kenya
-Budgets and work plans for the catering department
-Team lead - charged with day to day operations of the department
-Menu engineering and costing and reports to the finance director
-Handle of documentation works of the department
-Attend to all human resources matters as regards to the department
1999 - 2002 Catering Manager - Hillcrest Catering Services Limited (Hillcrest International School) - Team leader spearheading provision of diverse catering services to the school community including food and beverage and banqueting services
-Provision of outside catering services, private events and banquets
-Oversee menu composition, engineering and costs
-Spearhead HACCP implementation and timely provision of meals as per cyclic menu - Responsible for financial and operational performance
1995 - 1998 Restaurant Manager - LTI Kaskazi Beach Hotel
-Implementation of policies and procedures are directed the food and beverage manager
-Lead and overall supervisor of the restaurant operations
-Conduct pr-service briefings, supervise cleanliness and set up as per standards
-Ensure efficient, effective, and professional service discharge
-Meet and greet of guests for feed back and action accordingly
Education
Professional Qualifications
*2025 Kenya Tourism Board - General Managers and Directors training on Emerging Issues in Hospitality Industry
*2016 Kenya Utalii College MDP - Hotel Revenue Maximization through distribution channels
*2014 Kenya Utalii College MDP - Entrepreneurship and Intrapreneurship Innovation in the hospitality industry
*2013 Kenya Utalii College MDP - Marketing in the Hospitality and Tourism Industry
*2010 Kenya Utalii College MDP - Results Based Leadership in the Hospitality Industry
*2009 Kenya Utalii College MDP - Global Trends in Food and Beverage Management
*1993-1995 LTI-Germany / Kenya Utalii College - Diploma in Hotel Management
Education
*1991-1993 Technical University of Mombasa - Business Administration
1986 - 1989 Changamwe Secondary School - Kenya Certificate of Secondary Education 1976 - 1985 Changamwe Primary School - Certificate of Primary School Education
