Charles Mwai

Detail-oriented and tech-savvy Information Technology graduate with experience in AI training and data annotation projects. Skilled in working with AI systems, data labeling, quality assurance, and remote collaboration. Experienced in delivering accurate results while meeting project deadlines through work with CloudFactory and Beakon. Passionate about artificial intelligence, machine learning support, and continuous learning.

AI Training & Data Annotation Specialist - CloudFactory

(2019)

• Participated in multiple AI training and data annotation projects.
• Labeled, categorized, and validated datasets for machine learning models.
• Performed quality assurance checks to ensure data accuracy and consistency.
• Worked with image, text, and data processing tasks under strict deadlines.
• Collaborated with remote teams and followed project guidelines effectively.
• Maintained high accuracy and productivity standards across projects.

AI Project Contributor - Beakon

(2025-02 - 2025-01)

• Assisted in AI-related training and support tasks.
• Contributed to data management and project execution processes.
• Supported workflow optimization and task completion within assigned timelines.
• Demonstrated strong analytical and problem-solving skills in project delivery.

Digital Marketer / ICT Support Officer - IMARA MEDIPLUS HOSPITAL

(2019 - 2020)

• Developed creative digital content and unique campaigns to drive brand exposure.
• Posted new content for products and services when managing marketing and release calendars.
• Wrote social media content to increase engagement with customers.
• Improved short- and long-term digital marketing strategies.
• Supported SEO initiatives to improve content, keywords and branding.
• Installation and updating of software's and hardware
• Troubleshooting of all IT systems.
• Assisting in the ticketing system
• Sharing of networked printers
• Setting up New Pc and Laptops
• Undertaking annual preventive maintenance of computers and printers and all IT infrastructure systems.
• Assisting other user end users through remote control

ICT Support Officer - AGA KHAN UNIVERSITY HOSPITAL

(2020)

• Configured computers to network drivers and connected to printers and other peripheral equipment.
• Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
• Detected and corrected error messages within software and hardware reporting systems.
• Identified hardware issues caused by component failures using approved diagnostic tools.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
• Coordinated with hardware and software vendors to obtain warranty services, external technical support, and replacement products.
• Installed appropriate security patches to eliminate security vulnerabilities.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Monitored, tracked, and documented service support activity to assist future problem resolution.
• Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
• Trained users to operate and manage hardware and software.
• Diagnosed and determined system issues to route for repair.
• Troubleshot devices to identify and solve issues with hardware or software performance.
• Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
• Installed computers and other devices individually and across networks, testing connections to support proper functioning.

Bachelor of Science - Information Technology - Jomo Kenyatta University of Agriculture and Technology (2021)

Certificate - Social Media Marketing Mastery - Udemy (2021)

Certificate - Customer Care Training - Customer Service - IMARA Mediplus Hospital (2019)

Certificate - ISO Training - Quality Control and Safety - IMARA Mediplus Hospital (2019)

Diploma - Information Technology - Jomo Kenyatta University of Agriculture and Technology (2016)

Kenya Certificate of Secondary Education - Karucho High School (2008)