Charles Thiongo

Having worked for several medium enterprises and state agencies, I am a results-focused and ambitious Public Administrator with first-rate interpersonal and planning skills and tremendous team collaboration abilities. Additionally, I have a Bachelor of Arts degree in Political science and Public administration.

Civil Registration Officer Intern | Civil Registration Services (CRS)Feb2021 to Feb 2022

• Collecting basic data on birth and death
• Assessing applications for issuance of birth and death certificates.
•  Attending to enquiries on birth and death from clients
•  Dispatching of birth and deaths certificates.
•  Filing and retrieving birth and death records.
•  Issuing and receiving late registration forms to and from clients.
•  Enhancing the digitization process by managing the EDMS.
•  Compilation, analysing and dissemination of vital statistics reports

• Kept the office database and filling system up to date and organized
• Worked with office equipment vendors to purchase and maintain office equipment such as printers and monitors
• Maintained polite and professional communication via phone and email
• Scheduled appointments, meetings, and reservations as needed
• Handled administrative tasks such as writing memos, invoices, receipts, generating reports, and presentations
• Updated and maintained office policies and procedures
• Provide general support to visitors 

• Inspected deliveries for damage or discrepancies; reported those to the manager for reimbursements and record keeping.
• Develop and manage office files and records and prepare file storage list to enable easy access to files.
• Collaborate with Office Operations Manager to carry out front desk procedures and maintain phone system manual.
• Maintain all office equipment such as office printer, desktop and first aid kit to facilitate smooth office functioning.
• Overseeing clerical and administrative tasks, such as filing, typing, copying, binding, scanning, sorting and sending mail.

•  Assisted in the preparation of regularly scheduled reports.
• Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Jan to June 2019

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Offered Debt recovery and collection through tele-collection. 
• Facilitated debt management through debt advise and debt management plan
• Managed client’s debt portfolio.
• Enabled clients and debtors to develop a comprehensive debt plan
• Categorized debt files into several categories including debt age, value, longevity, and status.
• Created and update records ensuring accuracy and validity of information.
• Coordinated with fellow colleagues to ensure compliance with established policies.

Feb to Nov 2017

• Recruited potential partners and clients.
• Created more awareness and advertising to enhance the customer base.
• Conducted field assessments in order to understand the market trends.
• Kept records of customer interactions, transactions, comments, and complaints.
• Ensured neat and clean front office area maintain effective environment both partners and customers.
• Updating paperwork, maintaining documents, and word processing for client’s convenience.
• Documented essential reports on customer interactions and reviews.
• Helping organize and maintain office common areas.
• Sorting and distributing product information and communications in a timely manner.
• Maintained trusting relationships with partners, customers and colleagues.

Aug to Dec 2016

• Monitored the implementation of county projects and day to day operations
• Implemented the Department's initiatives such as the Rapid Results Initiative (RRI) to optimize day-to-day operations and enhance productivity.
• Drafted essential reports pertaining to the implementation of Rapid Result initiatives.
• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
• Provide input and update information related to RRI.
• Provided feedback to the Director on project strategies and activities.
• Monitor the sustainability of the project's results.

Volunteer Experience 

• Compiled, sorted and organized personal data to be included in the organization’s database.
• Crosschecked and verified data keyed into the databases for accuracy.
• Categorized personal information of missionaries and benefactors into several sections such as age, religion, code area, and contact details.
• Maintained and updated workflow record regarding work completed and work pending.
• Input text and data from documents into MS Excel.

Certified Public Accountants (CPA) PART I & II: | KASNEB | Pass 2019 BA. Political Science and Public Administration | Moi University | Second Class Upper 2013-2018 Computer Packages | Kabete Technical Training Institute |Credit 2013 Kenya Certificate of Secondary Education (K.C.S.E) |Kijabe Boys High School |B plain 2009 to 2012