Chepkoech Purity

Communications and Public Relations professional with experience in strategic communications, content development, stakeholder engagement, customer relations, and corporate communications. Skilled in creating audience-focused content, managing communication channels, supporting stakeholder relationships, and maintaining clear and consistent organisational messaging. Brings strong writing, editorial, interpersonal, and problem-solving skills, with a professional approach to delivering effective communication in dynamic environments.

Corporate Communications Assistant - Kenya Animal Genetic Resources Centre

(2024)

• Contributed to the development of public-facing content aligned with the organisation's mandate and strategic communications priorities.
• Maintained organised records of communications activities and supported the preparation of documentation for internal and external reporting purposes.

Customer Care Officer — Mobile Loans - KCB Bank Kenya

(2020-10 - 2026-06)

• Responded to customer queries promptly, ensuring accurate and professional resolution of issues across multiple communication channels.
• Liaised between the bank and external debt collection agencies to facilitate timely and compliant account recovery processes.
• Monitored and reported on the status of customer accounts, tracking payments and outstanding balances to ensure accurate records.
• Assisted banking customers affected by fraud, theft, or identity theft by coordinating appropriate escalation and resolution procedures.
• Processed address changes and account updates, maintaining data integrity across customer records.

Corporate Communications Assistant - Kenya Animal Genetic Resources Centre

(2020-01 - 2020-08)

• Developed and disseminated clear, accurate, and audience-centred communications on behalf of the organisation across internal and external channels.
• Supported the drafting and editing of corporate communications materials including reports, briefs, and stakeholder updates to ensure consistency with organisational voice and standards.
• Assisted in coordinating communications between the organisation and its key partners and stakeholders, ensuring timely and professional information flow.

Corporate Communications Assistant — Intern - Kenya Dairy Board

(2019-06 - 2019-12)

• Collected, analysed, and documented demographic and economic data on behalf of the Kenya Dairy Board to support evidence-based communications and reporting.
• Conducted field canvassing across designated neighbourhoods, compiling and presenting findings in structured reports for internal use.
• Served as a communications liaison between the Kenya Dairy Board and its clients, ensuring consistent and accurate information flow across stakeholder channels.

Marketer - Mbuni School Supplies

(2015-01 - 2015-08)

• Developed and shared client quotations to drive new business acquisition and expand the organisation's customer base.
• Managed cash register operations, generating accurate reports for both credit and debit transactions.
• Processed payments, refunds, and exchanges, resolving customer complaints in a professional and timely manner.
• Ensured accurate pricing, quantity verification, and proper receipt issuance for every customer transaction.
• Packaged customer purchases to ensure safe and satisfactory transport of goods.

Bachelor of Arts in Communication Studies - Public Relations - St. Paul's University (2017-01 - 2020-10)

Diploma in Public Relations - St. Paul's University (2015-05 - 2016-12)

Kenya Certificate of Secondary Education (KCSE) - Korongoi Girls High School (2011-02 - 2014-11)