Christine Laboso

Strategic human resource leader with 9+ years at the Kenya Revenue Authority and nearly seven years in supervisory HR roles spanning regional service delivery, employee relations, discipline management, and learning and development. Leads end-to-end HR support for 455+ employees across the North Rift Region, advising management on workforce governance, disciplinary matters, policy application, staff welfare and organisational capability. Brings an MBA in Human Resource Management, professional qualifications in HR and project management, full IHRM membership and professional mediation expertise, with a record of translating policy into fair, practical and well-governed people decisions.

Combines public-sector governance discipline with customer-service, commercial, project-delivery and cross-functional coordination experience.

Supervisor - HR Service Delivery - Kenya Revenue Authority (KRA) - North Rift Region

(2025-09)

Lead end-to-end HR service delivery for a geographically dispersed regional workforce of 455+ employees, serving as the principal HR interface for regional management and central HR functions.

• Advise line managers on employee relations, disciplinary management, policy interpretation and fair application of HR procedures.
• Prepare workforce establishment, movement and management reports to support staffing decisions, workforce planning and accountability.
• Coordinate staff welfare, engagement, wellness and psychosocial support initiatives across the region.
• Support reward and recognition programmes and facilitate structured resolution of workplace disputes through engagement, negotiation and mediation-informed approaches.
• Monitor adherence to HR policy and Audit, Integrity, Quality Management System (QMS) and Risk Management frameworks.

Supervisor - Training & Development - Kenya Revenue Authority (KRA)

(2024-07 - 2025-09)

Led end-to-end learning and capacity-development delivery, aligning workforce capability initiatives with organisational priorities.

• Led delivery of training programmes reaching 300+ employees annually and aligned learning interventions to identified workforce capability needs.
• Coordinated 17 World Bank-funded training programmes for 145 employees, managing scheduling, logistics, stakeholder liaison and compliance requirements.
• Conducted Training Needs Assessments (TNAs) to identify competency gaps and inform annual learning plans.
• Managed training logistics, vendor coordination and end-to-end programme delivery.
• Evaluated participation and training outcomes to strengthen programme relevance and quality.
• Oversaw internship and industrial attachment programmes and supported Audit, Integrity, QMS and Risk Management initiatives.

Supervisor - Discipline Management (Employee Relations) - Kenya Revenue Authority (KRA)

(2019-10 - 2024-07)

Managed a substantial portfolio of complex employee-relations and disciplinary matters, ensuring due process, policy alignment and procedurally fair outcomes.

• Managed and resolved 47+ complex disciplinary cases annually, applying structured case analysis and supporting procedurally fair outcomes aligned with policy and legal frameworks.
• Advised management on disciplinary processes and interpretation of employee conduct standards, supporting consistent and well-governed decision-making.
• Analysed investigation findings relating to misconduct and policy breaches, ensuring due process and complete case documentation.
• Maintained accurate case records and tracking systems for management reporting and audit purposes.
• Strengthened enforcement of conduct standards and contributed to the review and improvement of HR policies and procedures.

Operations Officer - Office of the Commissioner, Shared Services - Kenya Revenue Authority (KRA)

(2017-05 - 2019-10)

Supported strategic service delivery within the Office of the Commissioner through executive coordination, reporting and cross-functional follow-through.

• Coordinated operations within the Office of the Commissioner, Shared Services, supporting strategic service-delivery functions.
• Managed executive scheduling, logistics, documentation and stakeholder coordination.
• Facilitated cross-functional collaboration across departments and regional offices.
• Monitored work plans and performance contracts and maintained reporting and audit documentation standards.

Co-Founder | Independent Catering Venture - Self-employed

(2016 - 2017)

Co-founded and helped operate a small catering venture focused on customer and event service delivery, strengthening entrepreneurship, resilience and hands-on service management.

Customer Lifecycle Agent - Barclays Bank of Kenya

(2014 - 2016)

Supported customer lifecycle management and service delivery within a regulated banking environment, strengthening client engagement, issue resolution and service-quality capabilities.

Marketing Coordinator - Sir Edward Investment Ltd

(2012 - 2014)

Coordinated marketing activities, stakeholder engagement, sales support and reporting in a commercial environment.

Career Break - Family Responsibilities & Postgraduate Study

(2010 - 2012)

Took time away from formal employment for family responsibilities while pursuing an MBA in Human Resource Management.

Sales Support Officer - KCB Bank

(2009 - 2010)

Provided administrative, client and sales support within a banking environment.

Master of Business Administration (MBA) - Human Resource Management - University of Nairobi (2010 - 2015)

Doctoral Coursework - Organisational Leadership - Pan Africa Christian University

Bachelor of Science - Information Sciences - Moi University (2002 - 2007)