Hostess - Crafty Chameleon - Kenya
(2025-10)
Contract position
- Greeting & Seating Guests
- Communicate seating flow with waiters, supervisors, and kitchen staff.
- Maintaining the Front Area
- Manage reservations, walk-ins, and accurate wait times.
- Answer customer inquiries and assisted with special guest needs.
- Handling Complaints
- Update reservation book for the next shift.
- Support supervisors with guest flow management.
- Escort guests to their tables and provide menus.
Supervisor - K1 Club - Kenya
(2023-12 - 2025-01)
- Checking opening and closing duties
- Holding briefing
- Checking expiries
- Planning of employees shifts and schedules/marking the roater.
- Doing reports and sending them after the end of shift
- Handling both customers and guests complaints
- Ensuring we have enough staff and resources to achieve goals and aims of the club.
Supervisor - The Aura Restaurant - Kenya
(2023-06 - 2023-11)
- Checking opening and closing duties
- Planning of employees shift
- Preparing reports
- Provides feedback on employee work performance
- Supervising processes and ensure smooth operations
- Ensuring that all guests are well served and receive great service
HR/ Manager - The Venue Bar and Bistro - Kenya
(2022-05 - 2023-05)
1 year contract
- Staff Management- Disciplinary matters
- Ensuring staff have attended to all their duties
- Staff Work timetable and scheduling leave and Ph
- Sourcing for and dealing with suppliers
- Managing Books of Accounts
Hostess/Manager - Cultiva Farm Kenya - Kenya
(2021-05 - 2022-05)
Duties and Responsibilities
- Staff Management
- Attending to Clients and handling of complaints
- Getting feedback from Clients on their experience
- Welcoming and seeing off Clients
- Managing Books of Accounts
- Assisting in dealing with suppliers
Real Estate Sales Executive - Kamuthi Housing Cooperative Society - Kenya
(2021-02 - 2021-04)
Duties and Responsibilities
- Generating Leads and promoting company programs
- Presenting the projects available to prospects
- Negotiation of contracts with prospective Clients and responding to inquiries
- Following up with Clients on payments
- Organizing for Clients' site visit
- Client Management on present and future projects
Supervisor - Big Square - Kenya
(2018-05 - 2020-06)
Duties and Responsibilities
- Managing Stock and/or variances
- Staff Management including but not limited to staff and customer complaints
- Overseeing duties of the waiting staff
- Overseeing closing and opening duties in the stations
- Inspect customer seating area for cleanliness, tidiness and quality service
- Prepare weekly report and conducts feedback meetings
- Checks deliveries from various suppliers
- Compiling daily action plan and communicates it to the staff at the shop
- Ensuring that the store operates within the allocated budget.
- Ensure the customer orders are keyed in the system accurately and delivered in a timely manner.
Scorcher/Hostess - Roast By Carnivore - Kenya
(2016-02 - 2018-02)
Duties and Responsibilities
- Welcoming guest to the restaurant.
- Taking guests through the menu before their waiter/waitress gets to serve them
- Supervising the waiting staff.
- Gathering guest feedback regarding their experience
- Updating upcoming events as well as specials via social media
- Seeing off guests as they leave the restaurant.
Customer Service Representative - Horizon Contact Centre - Kenya
(2015-06 - 2016-02)
Working under Telkom Orange and steers/debonairs account. Duties and Responsibilities:
- Receiving calls from clients
- Resolving the errors and problems that they are facing
- Improve customer experience by logging complaints and how to resolve them.
- Follow up customers lead
- Give feedback of the customer to the supervisor
- Respond to customer questions in a timely manner either via phone or email
- Build and maintain strong working relationships with staff
- Support organizational teams
