Christine Mwangi

Dynamic and results-oriented professional with a unique blend of expertise in psychology and e-commerce sales. Leveraging a solid academic foundation in psychology coupled with practical experience in sales, I bring a versatile skill set to the table. As a graduate medical psychologist, I possess a deep understanding of human behavior, cognition, and emotional dynamics.

My academic background equips me with the ability to analyze complex psychological phenomena and apply evidence-based strategies to address diverse mental health challenges. Moreover, my experience in e-commerce sales has honed my interpersonal and communication skills, enabling me to effectively engage with clients and customers from diverse backgrounds. I excel in building rapport, understanding client needs, and delivering tailored solutions to drive sales growth and enhance customer satisfaction.

With a proven track record of success in both psychology and sales domains, I am adept at adapting to dynamic environments and thriving in high-pressure situations. I am passionate about utilizing my expertise to make a positive impact, whether it's in facilitating mental wellness or driving business growth.

Ecommerce Sales Key Officer at Expressmart Smartphones and Accessories (2023-02 – Present)

• Building and maintaining client relationships with an aim of building trust and ensuring client satisfaction.
• Account planning and analyzing market trends, identifying growth opportunities, and creating strategies to upsell or cross-sell products or services to existing clients.
• Maintaining regular communication with clients and providing updates on account status, address concerns or complaints, and ensure that clients are aware of the value they are receiving
• Sales and revenue generation through actively identifying and pursuing new business opportunities.
• Analyzing account performance, track key metrics, and prepare regular reports for management.
• Coordinating and managing projects for clients by collaborating with internal teams to ensure timely and successful project delivery, monitor progress, and address any challenges that arise.

Independent Psychologist at Self-employed (2023-04 – Present)

• Holding individual therapy
• Attending mental health workshop
• Participating in community mental health programs
• Ensure to do follow ups on clients

Volunteer Psychologist at Nairobi Chapel Ngong Road (2022-06 – 2023-02)

• Conducting psychosocial assessments with walk ins
• Participating in debriefing with the other counsellors
• Holding individual and family therapy
• Attending trainings and mental workshops

Deputy Presiding Officer - Kiharu Ward at IEBC (2022-08 – 2022-08)

• Oversee efficient and effective management of the election before, during and after of election
• Collect and ensure security of all Elections materials for the general elections
• Ensure good conduct of elections in the polling station assigned
• Counting, tallying and announcement of provisional results in the polling station
• Ensure safe custody of all entrusted documents during the general elections, documents
• Handover of all election's materials and equipment to RO after the election

Internship in Psychology Department at Mathari National Teaching Referral Hospital (2021-09 – 2022-02)

• History intake and pyschological review of inpatient's clients
• Engaging in continuous substance abuse treatment in outpatient clinics
• Undertaking continuous client's assessment for proper case notes
• Participating and coordinating continuous medical education topics
• Rotation in the child and adolescent clinics
• Conducting trainings on substance abuse disorders and addiction treatment
• Offering counseling to patients with substance abuse disorders
• Holding group therapy, family therapy and individual therapy in the rehab

Bachelor in Medical psychology – Moi University (2017 – 2021)

Kenya Secondary Certificate of Education – Mt. Carmel Convent Girls Secondary School (2012 – 2016)