Compliance, KYC/AML & Fraud Operations Specialist
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Analytical and results-driven Risk, Fraud, and Compliance Specialist with over 4 years of hands-on experience in KYC/KYB verification, Enhanced Due Diligence (EDD), and AML compliance across multi-jurisdictional platforms.
Backed by a degree in Criminal Justice & Security Management and actively pursuing the Certified Fraud Examiner (CFE) designation, I specialize in identifying identity fraud, investigating corporate ownership structures (UBO), and navigating complex regulatory frameworks. Track record includes managing high-volume compliance operations (50+ cases weekly) while consistently exceeding SLAs, maintaining audit-ready accuracy, and enhancing operational workflows in fast-paced fintech and corporate environments.
Quality Assurance Specialist – KYC & Account Management
Nairobi, Kenya | 2023 – Present
Fraud & Risk Investigations: Conduct complex investigations into identity fraud, impersonation risks, and suspicious activities across corporate and individual profiles, managing 30–50+ high-risk cases weekly.
Enhanced Due Diligence (EDD): Execute EDD checks on corporate entities and high-risk individuals, screening against local and global PEP, sanctions, and adverse media watchlists.
KYB & Ownership Verification: Manage end-to-end business verification (KYB) workflows for 50+ entities weekly; review official registry documents (CR12/CR13, registration certificates) to validate ownership structures and legal status.
System & Data Validation: Leverage verification tools alongside external databases including IPRS (Integrated Population Registration System) and Credit Info for identity and risk validation.
Process Optimization & Compliance: Maintain pending case pipelines, reduce onboarding bottlenecks, and produce structured, audit-ready compliance reports for internal teams and external decision-makers.
KYC Analyst (Customer Support & Onboarding Operations)
Nairobi, Kenya | 2021 – 2023
End-to-End KYB/KYC Verification: Conducted multi-jurisdictional KYB and KYC checks across Kenya, Tanzania, France, and Zimbabwe, managing high volumes (40–60+ cases weekly) while adhering strictly to SLA turnaround times.
Sanctions & Watchlist Screening: Screened users and corporate stakeholders against regulatory watchlists, PEP databases, and adverse media to mitigate platform fraud and compliance risks.
Customer Onboarding & Walk-in Support: Provided direct, empathetic support via walk-ins, phone calls, WhatsApp, and email—guiding workers, freelancers, and clients through digital onboarding, identity verification, and document upload requirements.
Multi-Channel Case & CRM Management: Managed shared operational support inboxes and CRM ticketing systems; logged, tracked, and resolved 40–60+ daily customer inquiries regarding account status, report delays, and verification errors.
Technical Escalations & Cross-Functional Collaboration: Liaised directly with Product, Tech, Data Partnerships, and Finance teams to resolve system glitches, report discrepancies, and platform verification bottlenecks.
Process Improvement: Identified recurring user friction points and document error trends, relaying feedback to management to enhance trust, safety, and operational efficiency across the platform.
Verification & Compliance Intern
Nairobi, Kenya | 2021
Identity & Background Screening: Performed ID validation, facial recognition matching, criminal background checks, driving license checks, and tax compliance checks for 300+ partners monthly.
Onboarding & Accuracy Tracking: Maintained 98% data accuracy across compliance records and improved onboarding completion rates by 20% through proactive follow-ups on pending files.
Compliance Inquiries & Reporting: Handled compliance support queries, contributing to a 25% reduction in repeat support requests, and compiled weekly activity reports tracking verification volumes.
Research Attaché (Crime & Security Analysis)
Nairobi, Kenya | 2020 – 2021
Crime & Trend Mapping: Analyzed security datasets and mapped crime trends using SPSS to support risk assessments and policy decision-making.
Policy & Analytical Reporting: Drafted structured research summaries and briefs while upholding strict data confidentiality and governance standards.
Bachelor of Arts in Criminal Justice & Security Management
