CUSTOMER SUPPORT |PERSONAL ASSISTANT
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Am a hardworking and smart customer care provider, I have an experience of personal assistant, Office administrator of 5 years and a successful background as a sales consultant
) Developed and maintained an efficient filing system for the executive’s documents, allowing for quick retrieval of information b) Drafted and sent personalized emails to customers to confirm appointments and follow-up on inquiries c) Researched and identified potential vendors for office supplies and equipment, resulting in a X% cost savings d) Prepared detailed presentations and reports for executive review, ensuring accuracy and clarity e) Provided customer service and support, resulting in improved customer satisfaction ratings f) Sourced new resources and equipment for the organization, resulting in cost savings of X%
g) Organized, staffed and managed corporate events, resulting in successful conferences and meetings
Customer service a) Analyzed complex data sets to identify patterns and trends, providing actionable insights for clients b) Facilitated effective communication and collaboration between clients and internal teams to ensure project requirements were met c) Conducted market research and identified new opportunities that resulted in a X% increase in revenue d) Developed a risk management plan that identified and mitigated potential risks e) Conducted customer interviews to better understand their needs and identify areas for improvement
1.January 2022 – December 2022, Kenya School Of Tvet, Nairobi PEDAGOGY
Graduated with great honors in Institutional Management where i passed well in units like psychology, Administration, Flexible Blend,
2.January 2016 – July 2018, Ramogi Institute Of Advanced Technology, Kisumu DIPLOMA
Graduated with a credit in Fashion and Design and Clothing Construction
3.June 2015 – November 2015, Coast Computers, Mombasa CERTIFICATE
Graduated with distinction in computer packages
