Operations & Projects Lead | Customer Success
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I have a background in managing and analyzing business performance, with experience in coordinating multi-regional projects and driving strategic initiatives. My work has involved optimizing project workflows, enhancing team collaboration, and identifying key areas for operational improvements. I have successfully led corporate relations, contributed to marketing efforts, and developed strong problem-solving skills.
Additionally, I’m skilled at managing client relationships, overseeing project execution, and leveraging data-driven insights to guide decision-making.
I am a results-driven professional with experience in business operations, data analysis, and strategic consulting. My career spans roles such as Business Performance Analyst, where I evaluated revenue performance and provided actionable insights for multi-regional projects, and Marketing & Project Executive, where I implemented strategies that drove 40% business growth in six months. I also have expertise in market research and data visualization, gained during my time as a Research & Data Analytics Intern.
My leadership roles, including serving as the Lead of Corporate Relations at The Consulting Academy Nairobi, have equipped me with strong client acquisition, mentorship, and strategic planning skills. Proficient in tools like Excel, PowerPoint, and data visualization platforms, I bring a proven ability to deliver impactful results across diverse industries.
Bachelor of Construction Management - University of Nairobi
Grade of Second Class Honors, Upper Division
Maryhill Girls’ High School - KCSE Mean Grade of B+, with all subject grades between A and B.
Certifications in Data Science and Analytics, Business Analytics Foundations, and Project Management.