ICT Support Officer
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As an experienced ICT support Officer, i have a thorough knowledge of computer systems, hardware, and software; and experience in implementing, operating, and maintaining them
I possess excellent customer service skills, with the ability to offer technical help using plain, easy-to-understand language
I have an Outstanding problem-solving skills; able to actively listen and critically propose solutions
Am collaborative, team mindset; able to co-ordinate or escalate tasks within IT staff as necessary
Am active, continual learner – can keep up-to-date with the latest issues and developments of the ICT field
I have relationship-building skills; able to gain users’ trust and ensure all their needs are met.
2023 to date
East Africa Institute of Certified Studies College
Maintained all Web applications,executed various database administration tasks and Installed and configured hardware and software.
Performed detailed quality assurance checks ,Oversaw all daily web administration,developed and Implemented new and efficient content management system.
Create/maintain website pages, including proper URL naming conventions, implementing SEO best practice.
Knowledge of HTML, CSS, JavaScript,Php and CMS(Wordpress).
Configuration of LAN,internal access,Troubleshooting and IT mainteinance 2022 Jan-2022Apr
Ministry of Mining and Petroleum, Nairobi.
Installation of computer hardware, software and their Peripherals.
Providing user support on the use of account application systems.
Providing user support on computer hardware and software.
Providing user support on configuration of internal access.
Providing user support on the configuration of local Area Network(LAN). Assessment of all IT equipments with a view to carry out maintenance and Troubleshooting.
Internal Training of Users on application system.
Configuration of Network devices such as Router, hubs and switches
2022 Sep-2022Dec
Innologics and Solutions Research, Mombasa.
Data Collection, Entry, Review, Validation , Visualization and Management. Installation of computer hardware, software and their Peripherals.
Configuration of Local Area Networks.
Researched on cyber security Issues and presented information to the panel. Provided troubleshooting and problem solving of computer software and hardwares. Provided technical support to staffs.
Bsc in Statistics and Computer science
(TUM) 2018-2022.
KCSE (Adiedo Mixed secondary school) 2013-2017
