Collette Akoth
Customer service and project manager
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About
An ambitious Data Scientist, eager to apply knowledge in quantitative and qualitative modeling, with one-year experience in developing project plans in Non-Governmental Organizations’ (NGOs) set-up. My biggest strength is business awareness and enthusiasm in IT.
Experience
Customer Experience Executive at Safaricom Plc (2017-08 – 2025-05)
Worked as a Customer Experience Executive at Safaricom PLC, a purpose led technology company. I have gained skills in advocating for customer wants by giving customer feedback. Also fostered an environment where customers enjoyed quality service.
Volunteer-Projects Office at Kenya Female Advisory Organization (2014-04 – 2014-12)
- Assisted in carrying advocacy campaigns and stakeholder engagement.
- Developed action plans for workshops/forums.
- Monitored ongoing projects and updating changes.
- Successfully prepared periodic reports on projects’ progress.
- Assisted with administrative work on various small projects.
Intern at South Nyanza Sugar Company Ltd (2012-05 – 2012-08)
Assisted in departmental junior projects’ planning and budgeting.
- Conducted monitoring and evaluation of all projects under implementation, up to completion.
- Assisted in commissioning of completed projects.
- Assisted in preparing project designs.
- Wrote project progress reports.
- Assisted in post implementation auditing.
Education
Master’s Degree in Data Science – University of East London (UK) (2024)
Bachelor of science in Project Planning and Management – Moi University (Kenya) (2009 – 2013)
