Collins Jomo

Vibrant, committed, hardworking, self-driven and prudent decision maker. Seeking to enhance knowledge and capabilities by working in a dynamic organization that prides itself in giving substantial responsibility to new talent and to work and meet different challenges in business, in the mutual benefit for the institution and career growth.

Collection Officer / Customer Service Representative at Nimble Group Kenya (2018-06 – Present)

• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints regarding digital loans.
• Investigate and resolve discrepancies together with the Team Leader.
• Create trust relationships with debtors where possible to avoid any future challenges.
• Update account status regularly.
• Keep superiors updated of debtors unwilling or unable to pay when necessary.
• Participate in team meetings and huddles for improvement in the team process and tasks.
• Receiving inbound calls and responding to customer queries.
• Resolving customer disputes.
• Escalating cleared accounts to the line manager for closure.
• Prepare daily, weekly, and monthly reports as required by the company.
• Performing any other task assigned by the line manager.

Sales Representative at Shivalik Enterprises (2015-01 – 2017-12)

• Sell products to new and existing customers.
• Deliver products to customers who have placed orders.
• Respond to any questions customers have about the products.
• Build rapport with existing customers.
• Negotiate for better sales prices.
• Contact customers throughout the sales process.

Teacher at Namunyweda Secondary (2013-01 – 2015-12)

• Preparing lesson plans in the assigned content area to teach required learning objectives.
• Assigning and grading assignments and examinations.
• Assessing students' skills and knowledge regularly.
• Creating and enforcing classroom rules, policies, and procedures.
• Supervising students and addressing behavior issues inside the classroom and at other times.
• Helping individual students who are behind or struggling to learn the content.
• Collaborating with other teachers to develop lesson plans and improve the learning process.
• Communicating with students and parents about student progress.

Diploma in P1 Training – Busia Teachers College (2011-01 – 2013-12)

Kenya Certificate of Secondary Education – Budalangi High School (2006-01 – 2010-12)

Kenya Certificate of Primary Education – Bumbe Primary School (2000-01 – 2005-12)