Client Relations Officer at VitalRay Health Solutions (2024-06 – Present)
A health services provider specializing in diagnostic imaging, laboratory testing, and digital health solutions aimed at enhancing accessibility and efficiency in medical care. Responsible for ensuring exceptional client satisfaction and fostering strong, long-term relationships with clients.
- Acts as the primary point of contact for clients, addressing their inquiries, concerns, and requests
- Builds and maintains strong relationships with clients through regular communication and personalized service
- Assists clients with the onboarding process, ensuring they understand the services offered by VitalRay Health Solutions
- Implements strategies to retain clients and enhance their loyalty to VitalRay Health Solutions
- Develops and manages loyalty programs or initiatives to reward long-term clients
- Manages client records to ensure all information is accurate and up-to-date
- Handles appointment scheduling, billing inquiries, and other administrative tasks as needed
- Handles client complaints and issues promptly, working to resolve them to the client's satisfaction
- Coordinates with internal teams to troubleshoot and solve technical or service-related problems
- Gathers feedback from clients through surveys, interviews, and direct communication to understand their needs and improve services
- Analyzes and communicates client feedback to the appropriate departments to facilitate continuous improvement
- Maintains accurate records of client interactions, issues, and resolutions
- Prepares reports on client satisfaction, issues resolved, and areas for improvement
- Coordinated with internal team to resolve service issues and enhancing client trust
- Improved and maintained client satisfaction by resolving inquiries any raising complains
- Digitalized client records, ensuring 100% accuracy and compliance
- Enhanced client loyalty by launching initiatives that lead increased repeat engagement
Human Resource & Administration Assistant at Alliance Medical Centre Limited (2023-04 – 2024-06)
A private healthcare provider offering outpatient medical services, wellness programs, and diagnostic care. Responsible for delivering HR and administrative services that support staff and client welfare, operational efficiency, and positive client engagement.
- Assisted in the implementation and enforcement of HR policies and procedures, and advised staff and management on compliance and regulatory matters
- Facilitated smooth HR operations by organizing departments schedules, preparing documentation and overseeing official communication
- Maintained and updated accurate employee records, tracked attendance, and supported performance monitoring activities
- Participated in end to end recruitment by screening CVs, coordinating interviews and leading onboarding activities, these included preparing orientation materials and facilitating induction sessions to ensure smooth integration of new employees
- Supported training and development initiatives by organizing sessions, preparing materials, and managing participation records
- Handled general administrative duties such as filing, data entry, photocopying, and maintaining confidential records and documentation
- Provided administrative support to billing and claims team through documentation, scheduling and record follow ups
- Participated in internal audits, prepared administrative reports, and contributed to compliance and safety awareness initiatives across departments
- Followed up with individuals needing continued administrative or wellness support to ensure ongoing assistance
- Assisted in recruitment and onboarding of 30+ employees ensuring smooth operations
- Maintained HR records and support policy updates and procedures
- Maintained accurate employee record and attendance tracking for performance review
- Assisted in Implementing HR policies that improved compliance with labor regulation
Human Resources Intern at Mwingi Level 4 Hospital (2022-01 – 2022-06)
A public referral hospital in Kitui County offering inpatient, outpatient, and specialized medical services, serving as a key healthcare provider in the region.
- Assisted in the recruitment process, including posting job openings, screening resumes, and scheduling interviews
- Helped with the onboarding process for new employees, including preparing orientation materials and conducting orientation sessions
- Maintained and updated employee records, ensuring accuracy and confidentiality
- Assisted with the documentation and filing of HR-related paperwork
- Assisted in organizing training sessions and workshops for staff
- Supported the payroll process by collecting and verifying timekeeping information
- Assisted in the administration of employee benefits and answered related queries
- Helped to address employee concerns and grievances under the guidance of senior HR staff
- Assisted in ensuring compliance with labor laws and hospital policies
- Helped to update and communicate HR policies and procedures
- Supported the performance appraisal process, including gathering feedback and maintaining records
- Provided general administrative support to the HR department, such as scheduling meetings, preparing reports, and handling correspondence
- Assisted in training workshop boosting participation and improving compliance awareness
- Maintained confidential HR records and supported performance appraisal providing reliable data for reliable decision making
- Assisted in recruiting and onboarding of casual workers reducing time and ensuring smooth orientation process
