Consolata Mugo

Banking operations professional

Talent

KEMember since July 11, 2026

PythonSQLAML/KYC ComplianceRisk AssessmentCustomer OnboardingTransaction ProcessingArtificial intelligence

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PythonSQLAML/KYC ComplianceRisk AssessmentCustomer Onboarding

About

Banking operations professional with experience in customer onboarding, AML/KYC compliance, transaction processing, and risk assessment. Skilled in Excel, Power BI, Python, and SQL to analyze operational data, enhance reporting, and improve service efficiency. Brings a cross-functional background in banking, supply chain, and procurement, with strong focus on accuracy, regulatory compliance, and customer service excellence.

Experience

Relationship Officer Operations - Equity Bank Kenya - Kenya

(2023-09)

Analyzed 150+ banking transactions daily, customer data, and operational metrics using Excel and Power BI, improving reporting efficiency and supporting data-driven decision-making.
Performed 100% AML and KYC compliance checks on all customer accounts daily, ensuring full regulatory adherence and zero compliance breaches.
Assessed 100+ customer portfolios weekly, identifying credit, operational, and financial risks and recommending mitigation strategies to reduce exposure.
Processed an average of 5 customer account openings daily, including documentation verification, onboarding, and compliance validation.
Resolved 30+ customer service requests daily, including account services, card issuance, activation, and transaction issue resolution.
Cross-sold an average of 5 banking products daily, increasing customer product uptake through targeted financial solutions.
Managed queue management systems (QMS) with an average service time of 3 minutes per customer, improving service efficiency and reducing waiting time.