Cyndy Okombo

Enthusiastic, detail-oriented laboratory chemist with a passion for applying chemistry in everyday life to improve life outcomes. Strong chemical analytical skills, techniques and laboratory testing with 10 years professional experience. Vast knowledge of general laboratory techniques and strict quality control measures in various settings. Extensive knowledge on analytical control for raw materials, basic sample preparation techniques and water testing.

Experience creating quality, optimally planning work schedules and managing staff, including coaching, mentoring and overall performance management. Strong interpersonal and communication skills; ability to communicate across all levels of the organization. Highly proficient computer skills with the knowledge and ability to collect document and interpret analytical data, including presentation to management to support overall decision-making.

Operations & Quality Officer - KENTONS PHARMACEUTICALS

(2018-01)

• Conducting product quality checks, batch verification and documentation
• Handling product recalls, expiries and non-conformance reports
• Managing stock control expiry tracking
• Training junior staff on SOP and handling procedures

Lab Chemist - SPECTRE INTERNATIONAL LIMITED - Kisumu Kenya

(2007-01 - 2017-12)

• Managing chemical inventory levels, ordering reagents and supplies, verifying deliveries against purchase orders
• Analyzing raw materials, fermenting mash, distillates and finished products
• Upkeep of calibration and qualification of lab equipment
• Monitored water quality parameters such as ph, turbidity, residual chlorine
• Developing and implementing new test procedures in conjunction with Quality Assurance Manager
• Drafted SOPs and guided policy for the laboratory department
• Made Recommendations for corrective actions necessary to ensure conformity with quality specifications
• Appointed member- Board of Trustees: Staff Provident Fund

Quality control Chemist - AMERICAN YEAST CORP - Memphis, TN

(2005-01 - 2006-12)

• Responsible for maintaining the laboratory and peripherals; chemicals, apparatus and equipment effectively, and in a ready-to-use manner
• Ensured finished products in process samples; competitor products, customer complaints samples and raw materials were tested and documented as per laboratory Standards
• Participated in departmental and company-wide projects designed to improve the internal efficiency and overall quality of work performed at the laboratory
• Suggested improvements for existing analytical methods in a team setting
• Created new lab processes that enhanced operational efficiencies
• Investigated and offered viable solutions for problem batches and facilitated timely resolution of issues

Customer Relations Supervisor - ATT/CINGULAR WIRELESS

(2001-01 - 2005-12)

• Coordinated ongoing technical training and personal development class for staff members
• Oversaw call center employees to ensure customer satisfaction goals were consistently met
• Accurately documented, researched and resolved customer service issues
• Effectively managed a high volume of inbound and outbound customer calls

Bachelors of Science - Chemistry - Rust College

Kenya Certificate of Secondary Education - Ng'iya Girls High School

Kenya Certificate of Primary Education - Victoria Primary School