DATA ANALYST at M-kopa (2023-10 – 2025-05)
- Analyzed and interpreted data to identify trends and insights for a marketing campaign.
- Developed and implemented data collection systems and strategies to optimize data quality and accuracy.
- Collaborated with cross-functional teams to gather and analyze data for business decision-making.
- Created visualizations and reports to communicate findings and recommendations to stakeholders.
- Performed statistical analysis to support data-driven business decisions and strategies.
- Managed and maintained databases to ensure data integrity and security.
- Utilized SQL and Excel to extract, clean, and manipulate data for analysis.
- Conducted A/B testing and applied statistical techniques to evaluate the effectiveness of marketing campaigns.
AI EVALUATOR at CloudFactory (2022-01 – 2023-02)
- Developed and implemented machine learning models for natural language processing tasks.
- Led a team in building a chatbot system using AI technologies.
- Analyzed large datasets to extract meaningful insights and drive business decision-making.
- Designed and trained deep learning models for computer vision applications.
- Collaborated with cross-functional teams to develop and deploy predictive analytics solutions.
- Optimized algorithms to improve model performance and accuracy.
- Implemented data preprocessing techniques to improve model training efficiency.
- Evaluated and selected appropriate AI frameworks and tools for project requirements.
Content moderator at Teleperfomance Kenya (2025-08-25 – 2026-02-20)
I moderated user-generated content by reviewing videos, comments, and live streams to ensure compliance with community guidelines and platform policies. I removed or flagged content that violated safety standards, including harmful, abusive, or misleading material. I handled sensitive and high risk content with professionalism and confidentiality while maintaining emotional resilience in a fast-paced environment.
I consistently met and exceeded daily productivity targets while maintaining high accuracy levels in decision-making. I achieved strong quality scores through careful policy interpretation and attention to detail. I quickly adapted to policy updates and contributed to maintaining a safe and positive online community.
I also supported team performance by providing feedback and collaborating with team leads.
- I moderated user-generated content for TikTok.
- I reviewed and removed content that violated community guidelines.
- I enforced platform policies to ensure a safe online environment.
- I assessed videos, comments, and live streams for compliance.
- I flagged harmful, abusive, or misleading content for escalation.
- I handled sensitive content with professionalism and confidentiality.
- I met daily accuracy and productivity targets.
- I collaborated with team leads to improve moderation quality.
- I provided feedback on emerging content trends and risks.
- I maintained high attention to detail while working.
- Maintained 98%+ accuracy rate in content review decisions.
- Consistently exceeded daily moderation targets by 15–20%.
- Contributed to improving team quality scores through detailed case feedback.
- Reduced content escalation rate by applying correct policy interpretation.
- Recognized by supervisors for high attention to detail and consistency.
- Handled high-risk and sensitive content with professionalism and discretion.
- Supported onboarding of new moderators through peer guidance.
- Adapted quickly to frequent policy updates and maintained performance metrics.
- Maintained strong emotional resilience while working in a fast-paced environment.
- Achieved top performer status within the team.
