Cynthia Jepchumba

Motivated and dedicated Travel and Tourism Management graduate with hands-on experience in the airline industry, specializing in commercial operations, ticketing, and key account support. Passionate about delivering exceptional customer service, fostering environmental sustainability, and contributing to organizational growth. Eager to leverage my strong communication skills, attention to detail, and commitment to excellence to add value to a dynamic team in the travel and hospitality sector.

Seeking an opportunity to apply my academic knowledge and practical experience to support innovative initiatives and enhance customer satisfaction.

Intern - Commercial Departments, City Ticket Office (CTO) - KENYA AIRWAYS (KQ) - Nairobi

(2025-02 - 2026-04)

• Assisted with ticketing and reservation processes at the front office.
• Supported the commercial department in daily operations and customer service.
• Managed client inquiries and provided relevant information about travel services.
• Handled group bookings, reservations, and ticket issuance for corporate and travel groups at the group desk.
• Attended GDS training, mastering the use of Amadeus perfectly.
• Managed group inquiries, fare quotations, payments, and booking changes.
• Maintained accurate records of bookings and customer interactions.
• Collaborated with team members to improve service delivery.
• Gained experience in airline customer support and administrative functions.

Agent Support - KENYA AIRWAYS (KQ)

• Assisted customers with ticketing and reservation inquiries.
• Supported the front office team in daily operational tasks.
• Handled customer queries and provided relevant information.
• Coordinated with agents to ensure smooth ticketing processes.
• Maintained accurate records of bookings and transactions.
• Supported key account managers in client communication.
• Contributed to outdoor promotional activities and events.
• Gained hands-on experience in airline and travel industry operations.
• Ensured excellent customer service and support for travelers.

Key Account Manager - KENYA AIRWAYS (KQ)

• Assisted the Key Account Manager in managing relationships with major clients.
• Supported the coordination of sales and marketing activities for key accounts.
• Prepared and maintained client records and documentation.
• Collaborated with the sales team to develop tailored travel solutions for clients.
• Assisted in organizing client meetings and presentations.
• Monitored account performance and reported on sales targets.
• Provided customer support and addressed client inquiries.
• Contributed to the development of promotional materials for key accounts.
• Participated in team meetings to discuss sales strategies and performance.
• Gained insights into client management and account retention strategies.

Outdoor Marketing & Travel Agent Visits - KENYA AIRWAYS (KQ)

• Assisted in developing outdoor marketing strategies to promote Kenya Airways services.
• Supported the planning and execution of promotional campaigns at various outdoor locations.
• Coordinated with travel agents to facilitate smooth booking and ticketing processes.
• Conducted site visits to travel agencies and partners to strengthen business relationships.
• Gathered feedback from travel agents and customers to improve service.

Bachelor Of Science - Travel and Tourism Management - KENYA METHODIST UNIVERSITY (2022 - 2025)

Kenya Certificate Of Secondary Education - CHEBISAAS GIRLS HIGH SCHOOL (2018 - 2021)

Kenya Certificate Of Primary Education - FR.TOROR PRIMARY SCHOOL (2010 - 2017)